Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Sierra Scheinler

Riviera Beach,FL

Summary

Polite and professional customer service provider successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

10
10
years of professional experience

Work History

CSR

Jet Aviation
04.2021 - Current
  • Answered constant flow of customer calls, emails and radio communications simultaneously with minimal wait times.
  • Execute billing and scheduling aircraft movements via FBO One software.
  • Offered advice and assistance to crews and passengers, paying attention to special needs or wants.
  • Worked closely with crew members in intense, quickly changing and dangerous environments.
  • Responsible for open and closing tasks.
  • Worked flexible hours; night, weekend, and holiday shifts.

Private Nanny

LaCross Family
05.2016 - 04.2021
  • Monitored schedules to maintain sleeping, eating and school schedules for children.
  • Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills.
  • Assisted children with homework assignments and special projects across different subjects.
  • Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
  • Taught children everyday skills, including tying shoes, dressing, potty training, basic math and language.
  • Prepared healthy, age-appropriate snacks and meals.

Third Key Holder

Claires Stores Inc.
08.2014 - 02.2015
  • Processed cash, credit, debit and check payments.
  • Loaded and unloaded merchandise from trucks to organize backroom spaces.
  • Tracked and prioritized work orders to meet daily production requirements
  • Trained team members in successful strategies to meet operational and sales targets.
  • Opened and closed store 3 days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Counted out cash drawers and balanced totals.

Cashier

TJX Companies
01.2013 - 08.2014
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Education

High School Diploma -

William T. Dwyer High School
West Palm Beach, FL
05.2014

No Degree -

Palm Beach State College
Lake Worth, FL

Skills

  • Complaint resolution
  • Staff Training
  • Key holder experience
  • Professional telephone demeanor
  • FBO One- aircraft ground handling software
  • Microsoft Outlook, Excel and Word fluent
  • Security Procedures
  • Flight Schedule Coordination

Additional Information

Avation is a passion and interest of mine and I can't wait to see where it takes me. I am not afraid of hard work or long hours. Devoted and trustworthy.

Timeline

CSR

Jet Aviation
04.2021 - Current

Private Nanny

LaCross Family
05.2016 - 04.2021

Third Key Holder

Claires Stores Inc.
08.2014 - 02.2015

Cashier

TJX Companies
01.2013 - 08.2014

High School Diploma -

William T. Dwyer High School

No Degree -

Palm Beach State College

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Sierra Scheinler