Sierra Schnarrenberg
Cincinnati
Summary
Detail-oriented individual with a strong foundation in data analysis and process improvement. Recognized for critical thinking and active listening skills, contributing to streamlined operations and improved customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
District 4 Scholarship Chairperson
VFW Auxiliary
08.2025 - Current
- Coordinated fundraising efforts, increasing financial support for veteran services and programs.
- Implemented process improvements that streamlined operations and enhanced member participation.
- Accomplished multiple tasks within established timeframes.
- Developed partnerships with local organizations to expand resources and service offerings.
Call Center Representative
Spectrum
03.2025 - Current
- Managed high volume of inbound customer calls, providing exceptional service and support.
- Resolved customer inquiries efficiently, ensuring satisfaction and retention.
- Maintained thorough knowledge of products and services for accurate customer assistance.
- Adapted quickly to changing procedures and technologies within the call center environment.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Collaborated with team members to improve call handling processes and enhance service delivery.
Asset Management Analyst
CBTS
07.2024 - 02.2025
- Collaborated with cross-functional teams to enhance reporting accuracy and streamline processes.
- Utilized data analytics tools to monitor portfolio performance and recommend adjustments.
- Assisted in the implementation of new asset management software, improving operational efficiency.
- Maintained compliance with industry regulations by staying up-to-date on relevant laws and ensuring accurate record-keeping practices were followed consistently.
- Utilized advanced Excel functions to create dynamic dashboards for real-time data analysis.
- Created and maintained precise and accurate models, charts and reports.
Assistant Manager
Family Dollar
02.2024 - 07.2024
- Assisted in daily operations, ensuring efficient store functionality and customer satisfaction.
- Managed inventory levels, facilitating timely restocking and minimizing out-of-stock occurrences.
- Addressed customer inquiries and complaints, resolving issues to enhance shopping experience.
- Implemented promotional displays, enhancing product visibility and driving sales growth.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Associate of Science - Information Technology
University of Cincinnati
Cincinnati, OH03-2028
Skills
- Influencing skills
- Agenda setting
- Effective communicator and public speaker
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Call center experience
- Computer proficiency
- Conflict resolution
- Content and digital asset management
- Enterprise asset management
- Network troubleshooting
- Hardware troubleshooting
- Software troubleshooting
Certification
- ITIL Foundation Certificate in IT Service Management - Effective date 05-12-25 to 06-12-28.
Timeline
District 4 Scholarship Chairperson
VFW Auxiliary
08.2025 - Current
Call Center Representative
Spectrum
03.2025 - Current
Asset Management Analyst
CBTS
07.2024 - 02.2025
Assistant Manager
Family Dollar
02.2024 - 07.2024
Associate of Science - Information Technology
University of Cincinnati