SIERRA SELAH POYAU
Senior Executive Assistant/Chief of Staff to C-Suite Executives
Easthampton,MA
Summary
Enterprising Senior Executive Administrator/ Chief of Staff with 10+ years of managerial experience. Expert in strategic planning and organization and providing comprehensive support to company leaders. Goal-oriented toward meeting long-term goals through daily organization. Dedicated to excellent customer service, client satisfaction and team communication. Track record supporting professional needs with well-organized precision. Dedicated to maintaining the overall health and day-to-day operations of the company, while exceling in travel management, expense tracking and schedule coordinating. Successfully manages high-volume workloads in rapidly changing environments, using exceptional communication and organizational skills .
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Chief of Staff
Rayah Power Integration
Spencer, MA
03.2019 - Current
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Developed analytical frameworks, data models and relevant insights to support prioritization, scoping and effective decision-making throughout organization.
- Strategized growth opportunities and increased efficiency for each department with Executive Office and oversaw implementation
- Encouraged coordination and cooperation among departments and continuous review of interdepartmental processes to support quality control and improvement.
- Performed financial and managerial analyses to evaluate data and make recommendations, prepare financial reports and projections and conduct presentations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs, reducing regulatory sanctions by 15%.
- Responsible for day-to-day operations of company
- Tasked with identifying potential problems that have potential to affect Company's overall health
Senior Executive Assistant - CEO & COO
Rayah Power Integration, Corp
Spencer, MA, MA
11.2016 - Current
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity,resulting in approximately 12 hours of time given back to Executives
- Contributed to smooth business operations by planning and organizing meetings and conferences
- Booked airfare, hotel and ground transportation to coordinate office travel
- Met with top national and international executives on self-designed schedules both monthly and annually
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Used QuickBooks to produce monthly invoices, reports and other deliverables
- Managed complex calendar scheduling with focus on proper allocation of executive availability
- Screened calls and emails and responded accordingly to support executive correspondence
- Developed and maintained automated alert systems for important deadlines
- Supported business and hospitality needs of corporate partners and staff during meetings and company events
- Processed travel expenses and reimbursements for executive team and senior management group
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Represented executive by attending meetings in executive's absence
- Managed external contacts for Executives and kept track of periodic communication needed for priority contacts
Executive Administrative Assistant
Rayah Power Integration
Spencer, MA
01.2014 - 11.2016
- Increased interdepartmental efficiency by 27%
- Research, write, and edit all blog and social media copy
- Edit and approve all outside media, both social and print (including editing for content, fact checking and proof reading of blogs, emails, flyers, web content, etc.)
- Edit all company contracts for content, style, and grammar
- Manage all purchasing, payroll and bookkeeping responsibilities
- Monitor email, phone lines and customer CRM
- Coordinate all logistics around travel including transportation (plane tickets, rental cars, accommodations, etc.)
- Act as Executive Assistant to both President & Chief Financial Officer when necessary
- Managed office operations while scheduling appointments for department managers.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Prepared meeting rooms and materials and recorded important information.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Developed standard operating procedures for all administrative employees.
- Updated reports, managed accounts and generated reports for company database.
- Offered assistance, collaboration and clerical support to auditors throughout entire review process
Inside Sales Manager
Rayah Power Integration
Newton, MA
01.2012 - 12.2014
- Ambassador to qualified leads and potential customers
- Manage all company calendars, set appointments and compile necessary documents for incoming clients
- Increased appointments by 30%
- Prepared pricing strategies for current customers to enhance sales and increase profitability
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives
- Scheduled and led department staff meetings, workshops and functions to encourage and inspire staff
- Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention
Education
BS - Sociology & Human Services, Psychology
Northeastern University
Boston, MA 09.2005 - 05.2010
Skills
Organizational Skills
Customer Service
Communication
Emotional Intelligence
Goal & Deadline OrientedWilling to LearnExecutive calendars
Executive travel
Executive support
Reports for senior management
Executive team leadership
Executive presentations
Executive sales strategies
Executive calendars
Executive leadership experience
Executive-level presentations
Workflow planning
Database administration
Policy and procedure modification
Scheduling
Bookkeeping
Presentation design
Business administration
Strategic planning
Credit and collections
Staff Management
Dependable and Responsible
Multitasking Abilities
Interpersonal Communication
Good Telephone Etiquette
Training and Development
Active Listening
First Aid/CPR
G-Suite & Microsoft Suite Software Proficiency
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
When people talk, listen completely. Don’t be thinking what you’re going to say. Most people never listen.
Ernest Hemingway
Timeline
Chief of Staff
Rayah Power Integration
03.2019 - Current
Senior Executive Assistant - CEO & COO
Rayah Power Integration, Corp
11.2016 - Current
Executive Administrative Assistant
Rayah Power Integration
01.2014 - 11.2016
Inside Sales Manager
Rayah Power Integration
01.2012 - 12.2014
BS - Sociology & Human Services, Psychology
Northeastern University
09.2005 - 05.2010