Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
GeneralManager

SIERRA SELAH POYAU

Senior Executive Assistant/Chief of Staff to C-Suite Executives
Easthampton,MA

Summary

Enterprising Senior Executive Administrator/ Chief of Staff with 10+ years of managerial experience. Expert in strategic planning and organization and providing comprehensive support to company leaders. Goal-oriented toward meeting long-term goals through daily organization. Dedicated to excellent customer service, client satisfaction and team communication. Track record supporting professional needs with well-organized precision. Dedicated to maintaining the overall health and day-to-day operations of the company, while exceling in travel management, expense tracking and schedule coordinating. Successfully manages high-volume workloads in rapidly changing environments, using exceptional communication and organizational skills .

Overview

14
14
years of professional experience
5
5
years of post-secondary education

Work History

Chief of Staff

Rayah Power Integration
Spencer, MA
03.2019 - Current
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Developed analytical frameworks, data models and relevant insights to support prioritization, scoping and effective decision-making throughout organization.
  • Strategized growth opportunities and increased efficiency for each department with Executive Office and oversaw implementation
  • Encouraged coordination and cooperation among departments and continuous review of interdepartmental processes to support quality control and improvement.
  • Performed financial and managerial analyses to evaluate data and make recommendations, prepare financial reports and projections and conduct presentations.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs, reducing regulatory sanctions by 15%.
  • Responsible for day-to-day operations of company
  • Tasked with identifying potential problems that have potential to affect Company's overall health

Senior Executive Assistant - CEO & COO

Rayah Power Integration, Corp
Spencer, MA, MA
11.2016 - Current
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity,resulting in approximately 12 hours of time given back to Executives
  • Contributed to smooth business operations by planning and organizing meetings and conferences
  • Booked airfare, hotel and ground transportation to coordinate office travel
  • Met with top national and international executives on self-designed schedules both monthly and annually
  • Responded to emails and other correspondence to facilitate communication and enhance business processes
  • Used QuickBooks to produce monthly invoices, reports and other deliverables
  • Managed complex calendar scheduling with focus on proper allocation of executive availability
  • Screened calls and emails and responded accordingly to support executive correspondence
  • Developed and maintained automated alert systems for important deadlines
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events
  • Processed travel expenses and reimbursements for executive team and senior management group
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Represented executive by attending meetings in executive's absence
  • Managed external contacts for Executives and kept track of periodic communication needed for priority contacts

Executive Administrative Assistant

Rayah Power Integration
Spencer, MA
01.2014 - 11.2016
  • Increased interdepartmental efficiency by 27%
  • Research, write, and edit all blog and social media copy
  • Edit and approve all outside media, both social and print (including editing for content, fact checking and proof reading of blogs, emails, flyers, web content, etc.)
  • Edit all company contracts for content, style, and grammar
  • Manage all purchasing, payroll and bookkeeping responsibilities
  • Monitor email, phone lines and customer CRM
  • Coordinate all logistics around travel including transportation (plane tickets, rental cars, accommodations, etc.)
  • Act as Executive Assistant to both President & Chief Financial Officer when necessary
  • Managed office operations while scheduling appointments for department managers.
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
  • Prepared meeting rooms and materials and recorded important information.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Developed standard operating procedures for all administrative employees.
  • Updated reports, managed accounts and generated reports for company database.
  • Offered assistance, collaboration and clerical support to auditors throughout entire review process

Inside Sales Manager

Rayah Power Integration
Newton, MA
01.2012 - 12.2014
  • Ambassador to qualified leads and potential customers
  • Manage all company calendars, set appointments and compile necessary documents for incoming clients
  • Increased appointments by 30%
  • Prepared pricing strategies for current customers to enhance sales and increase profitability
  • Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives
  • Scheduled and led department staff meetings, workshops and functions to encourage and inspire staff
  • Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention

Education

BS - Sociology & Human Services, Psychology

Northeastern University
Boston, MA
09.2005 - 05.2010

Skills

    Organizational Skills

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Work Availability

monday
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morning
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evening
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Quote

When people talk, listen completely. Don’t be thinking what you’re going to say. Most people never listen.
Ernest Hemingway

Timeline

Chief of Staff

Rayah Power Integration
03.2019 - Current

Senior Executive Assistant - CEO & COO

Rayah Power Integration, Corp
11.2016 - Current

Executive Administrative Assistant

Rayah Power Integration
01.2014 - 11.2016

Inside Sales Manager

Rayah Power Integration
01.2012 - 12.2014

BS - Sociology & Human Services, Psychology

Northeastern University
09.2005 - 05.2010

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SIERRA SELAH POYAUSenior Executive Assistant/Chief of Staff to C-Suite Executives