Sierra Sennett
Billings,MT
Summary
Effective at improving revenue, team productivity and policies to keep the facility operating at a sustainable and profitable level. Well versed in motivating and retaining employees, and building relationships with patients and families while achieving the requirements for continued accreditation. Hardworking reliable, and flexible. Offering highly organized, proactive and punctual team oriented mentality. Meticulous front office coordinator, experience managing technology and personal requirements for busy office environments. Exceptionally adept at organizing and multitasking with ability to remain calm under pressure. Versed in training and developing team members to meet business objectives and deliver superior support.
Overview
1
1
year of professional experience
Work History
Patient Care Coordinator
Finger Lakes Hearing Center
Geneva , NY
2021.09 - 2022.07
- Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Processed patient intake information and updated medical records prior to treatment.
- Responded promptly to any emergency situations that arose within the facility.
Patient Care Coordinator
Worth Hearing Center
- Collected Copays, account balance payments, and updated account records
- Managed customer complaints and rectified issues to complete satisfaction
- Managed provider calendar's by adding new appointments, and rescheduled patients to accommodate last minute schedule changes
- Maintained general office organization and cleanliness
- Answered office phones, emails, and website messages to schedule appointments
- Handled payment processing duties and provided patients with recites and proper billing change
- Updated new and existing patient intake forms
- Checked insurance benefits and what copays would be
- Monitored office inventory to maintain adequate supply levels
Front office Assistant Manager
Days Inn And Suites Williston
- Arranged special accommodations for guests to maintain optimal satisfaction
- Explained and pointed out property details to guests, including dining area, pool, spa, an fitness center
- Supervised front desk operations to ensure that all guests received superior customer service from the hotel staff
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues
- Managed guest complaints and rectified issues to complete satisfaction
- Developed lasting relationships with guests that built loyalty and drove hotel revenue
- Confirmed transactional data by verifying name and payment information and call early communicating costs and fees to guests
- Completed financial audits on a scheduled basis
- Mentored new staff on correct procedures, compliance requirements, and performance strategies
- Oversaw cash and credit card payment transactions at the front desk.
Housekeeper
Four Points By Sheraton Williston
- Replaced sheets, and pillowcases daily, and used hospitality corners on beds to provide extreme comfort for guests
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries, and workplace accidents
- Completed CPR certification class
- Laundered sheets and removed stains to restore linens to pristine condition
- Employed deep cleaning techniques for areas in need of additional sanitation
- Requested maintenance orders to fix non working equipment and addressed room damage
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times
- Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests
- Dusted air conditioning diffusers and ventilation systems to improve air flow
- Emptied waste baskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness
- Supplied extra towels and toiletries when requested to optimize guest comfort
- Interacted pleasantly with hotel guests and staff while preforming daily duties
- Informed supervisor when supplies were low
- Assembled complimentary gift baskets to greet VIP guests upon arrival.
Housekeeper
Travel Host Motel
- Organized supplies for efficient use based on expected customer needs
- Employed deep cleaning techniques for areas in need of additional sanitation
- Emptied waste baskets and disposed of all soiled linen in guest rooms to reduce the spread of germs and enhance freshness
- Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom
- Supplied extra towels and toiletries when requested by guests
- Coordinated delivery of extra room furniture, bedding, linen, and towels to meet guest needs
- Interacted pleasantly with hotel guests and staff while preforming daily duties.
Education
G.E.D -
Williston State College
Williston, ND2014-01
Skills
- EMR systems
- Insurance Practices
- Healthcare operations
- Patient relations
- Organizational skills
- Schedule management
- Staff supervision
- Cash transactions
- Listening skills
- Exceptional customer support
- Skilled in Counselear, Lightspeed, and Synixis operating systems
- Experienced in sending important emails
- HIPPA guidelines
- Patient callbacks
- Records maintenance
- Team building
- Oral and weighting communication
- Telephone etiquette
References
- Rebekah Iverson, (307) 254 - 4113
- Melissa Feurt, (701) 713 - 6818
- Callie Beauchamp, (505) 872 - 4327
- Adrea Oyler, (505) 872 - 4327
Timeline
Patient Care Coordinator
Finger Lakes Hearing Center
2021.09 - 2022.07
Patient Care Coordinator
Worth Hearing Center
Front office Assistant Manager
Days Inn And Suites Williston
Housekeeper
Four Points By Sheraton Williston
Housekeeper
Travel Host Motel
G.E.D -
Williston State College
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