Sierra Serna
San Antonio,TX
Summary
Versatile professional with a background in both office administration and high-end customer service. Experienced in handling scheduling, client relations, and operational support, while excelling in fast-paced hospitality environments. Adept at multitasking, problem-solving, and providing exceptional guest experiences. Strong interpersonal skills with the ability to engage with clients, manage transactions, and uphold a polished, professional image.
Overview
4
4
years of professional experience
Work History
Server
Hooters
04.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members for efficient workflow and excellent guest experiences.
- Participated in promotional events, including golf club charity tournaments.
- Maintained a polished, professional appearance in line with brand standards.
Administrative Assistant
Triun Construction & Engineering
03.2024 - 09.2024
- Prepared and submitted bids and proposals for new construction projects, ensuring accuracy and compliance with requirements.
- Assisted in coordinating project documentation, contracts, client communications, and schedules.
- Redesigned and updated the company website, improving functionality and visual appeal.
- Assisted with event planning and hospitality for corporate gatherings.
Executive Assistant
Elevate Design + Build / Go Green Roof / Turo
06.2023 - 12.2023
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Redesigned company brochures and marketing materials to enhance branding.
- Conducted market research to compare competitor pricing and services.
- Organized client and realtor data using Excel for lead tracking and design selections; as well as client outreach through cold calls, door-to-door visits, and follow-ups.
- Supported Turo operations by maintaining vehicles and coordinating rentals.
Adult Caregiver
CDS In Texas
03.2021 - 04.2022
- Enhanced patient well-being by providing compassionate and attentive care.
- Assisted with daily living activities, including walking, dressing, meal preparations, and transportation.
- Implemented strategies for managing challenging behaviors, resulting in a safer environment for all involved.
- Built strong relationships with client to deliver emotional support and companionship.
Education
Associate of Applied Science - Radiography
St. Philip's College
San Antonio, TX06-2027
Skills
- Attention to Detail & Problem Solving
- Customer Service & Client Relations
- Time Management & Multitasking
- Team Collaboration & Leadership
- Data Entry & Documentation
- Sales Techniques & Effective Communication
Timeline
Administrative Assistant
Triun Construction & Engineering
03.2024 - 09.2024
Executive Assistant
Elevate Design + Build / Go Green Roof / Turo
06.2023 - 12.2023
Server
Hooters
04.2022 - Current
Adult Caregiver
CDS In Texas
03.2021 - 04.2022
Associate of Applied Science - Radiography
St. Philip's College
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