Summary
Overview
Work History
Education
Skills
Timeline
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Sierra Shepherd

Poplar Bluff,MO

Summary

Friendly, quick learner and reliable with a strong work ethic and exceptional customer service skills, Proven ability to enhance guest satisfaction through effective communication and upselling techniques, while efficiently managing high-volume shifts and maintaining a welcoming atmosphere. Adaptable and most comfortable in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Wait Staff Member

Taylor’s Stateline TruckStop (Longhorn Grill)
06.2019 - 03.2025
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing guest inquiries, requests and concerns.
  • Learned menu items thoroughly to provide accurate information and recommendations to guests.
  • Ensuring proper communication with kitchen staff regarding accurate order preparation, timely delivery and special dietary needs for guests.
  • Engaged with every guest to create a welcoming atmosphere resulting in repeat customers.
  • Maintained cleanliness in dining area by bussing and resetting tables to keep work areas clean, insuring a pleasant atmosphere for all customers.
  • Demonstrated excellent multitasking abilities in a fast-paced environment by managing multiple tables simultaneously without sacrificing quality of service.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Assisted in training new waitstaff members, fostering a team-oriented work environment.
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
  • Increased sales by upselling menu items and suggesting daily specials to guests.
  • Minimized wait times by quickly seating guests and collaborating with team members to ensure timely food and beverage delivery during peak hours, improving overall customer experience.
  • Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
  • Maintained cleanliness and organization of dining area, enhancing overall guest experience
  • Established relationships with regular customers through personalized service and genuine interest in their dining experiences.
  • Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Wait Staff Member

China Garden
01.2018 - 06.2020
  • Maintained cleanliness in dining area, providing a pleasant atmosphere for customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
  • Knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Inspected dishes and utensils for cleanliness.
  • Served food and beverages promptly with focused attention to customer needs.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Cashier

Munch N’ Pump
02.2017 - 06.2018
  • Processed customer transactions swiftly, ensuring accurate handling of cash and electronic payments.
  • Maintained organized and efficient checkout area, enhancing customer service experience.
  • Monitored inventory levels at register, facilitating timely restocking of merchandise.
  • Resolved customer inquiries and complaints effectively, promoting positive shopping experiences.
  • Managed end-of-day cash reconciliation, ensuring accuracy in financial reporting.
  • Greeted customers entering store and responded promptly to customers needs.
  • Worked flexible schedule and extra shifts when needed.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Addressed customer needs and made product recommendations to increase sales.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Used POS system to enter orders, process payments and issue receipts.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Med Technician

Oakdale Care Center
04.2015 - 02.2017
  • Administered medications and performed basic and advanced patient assessments.
  • Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
  • Collected and processed laboratory specimens to obtain samples for analysis.
  • Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
  • Collaborated with healthcare professionals to interpret test results and develop patient care plans.
  • Reduced errors in medication administration with thorough documentation and verification processes.
  • Collaborated with nursing staff to develop personalized care plans for patients.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Supported needs of 25+ residents under long-term care.

Education

High School Diploma -

The Excel Center
Poplar Bluff, MO
05.2020

Skills

  • Strong multitasking
  • Efficient organization
  • Memory retention
  • Strong work ethic
  • Hospitality service expertise
  • Cash handling
  • Exceptional customer service
  • Guest engagement
  • Sales techniques
  • Multitasking and organization
  • Customer service
  • Team collaboration
  • Positive and professional
  • Team player
  • Warm and friendly
  • Reliable and responsible
  • Adaptable and flexible
  • Quick learner traits
  • Fast and accurate typing
  • Fast-paced work
  • Adaptable to fast-paced environments
  • Fast and efficient
  • Perform well in high-demand, fast-paced environments

Timeline

Wait Staff Member

Taylor’s Stateline TruckStop (Longhorn Grill)
06.2019 - 03.2025

Wait Staff Member

China Garden
01.2018 - 06.2020

Cashier

Munch N’ Pump
02.2017 - 06.2018

Med Technician

Oakdale Care Center
04.2015 - 02.2017

High School Diploma -

The Excel Center

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