Sierra Silvy
Cottontown,TN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in different types of industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
FarmboxRx
08.2022 - Current
- Created and maintained detailed database to develop promotional sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Trained new personnel regarding company operations, policies and services.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Implemented and developed customer service training processes.
- Responded proactively and positively to rapid change.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Teacher Assistant
Sumner County Board Of Education
09.2020 - 05.2022
- Maintained laboratory safety by demonstrating equipment and techniques.
- Shared important information with students concerning upcoming assignments and tests.
- Copied, organized and distributed classroom assignments or other paperwork.
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Graded assignments and reported individual progress to teacher.
- Mentored and tutored individual students needing additional help.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Aided students with special needs by adapting instructional materials and providing personalized guidance throughout lessons.
Receptionist
Star Distributing
02.2018 - 04.2018
- Greet and welcome guests, direct visitors, answer and forward phone calls, provide information, receive and distribute mail, maintain office security, order supplies, update calendars, schedule meetings, arrange travel, keep records of expenses, perform clerical duties
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Answered phone promptly and directed incoming calls to correct offices.
Assembly technician & Data Entry
Kyowa
06.2017 - 09.2017
- Prepare work, perform accounts payable, position and assemble parts, verify specifications, resolve assembly problems, maintain equipment, inventory, and working environment, document actions
- Monitored inventory, keeping necessary supplies on hand.
- Inspected all work for quality and compliance with design standards.
- Developed and implemented maintenance procedures to establish optimal performance of equipment.
- Assembled and aligned parts and fixtures using hand and power tools.
- Reassembled and adjusted components to meet required specifications.
- Troubleshot and resolved mechanical issues that occurred during assembly.
- Assisted in development of new assembly processes.
- Performed assembly of products according to specifications and instructions.
After School Care Assistant Teacher
YMCA
03.2017 - 06.2017
- Manage daily operations, enter accounts receivable and payable, participate in child care training, maintain environment, ensure compliance with regulations and policies, assist with marketing, maintain attendance records, collect payments, communicate with staff and parents, ensure safety, maintain confidentiality, follow policies
- Mentored and tutored individual students needing additional help.
- Handled class records for attendance, assignment grades and course participation scores.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
Customer Service Specialist
Fred's
02.2016 - 10.2016
- Provide customer service, perform journal entries and month closing, perform accounts payable and receivable, greet and assist customers, scan items, take payments, issue change, maintain store layout, stock products, retrieve carts
- Cross-trained and provided backup support for organizational leadership.
- Educated customers about billing, payment processing and support policies and procedures.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Associate of Arts - Accounting And Business
Volunteer State Community College
Gallatin, TNDental Assisting Degree - Dental Assisting
Stratford Career Instituate
Saint Albans, VT09.2019
High School Diploma -
Portland High School
Portland, TN12.2016
Skills
- Reliable
- Self-Motivated/Self Starter
- Team-Oriented
- Problem Solver
- Detailed-Oriented
- Flexible
- Great oral and written communication skills
- Accounts payable and receivable
- Microsoft Excel, Word, PowerPoint
- Great Customer Service
- Proficient with Microsoft Office Suites
- Dedicated
- Multi-line phone talent
- Transaction Processing
- Computer Skills
- CRM Software
- Research
- Teamwork and Collaboration
- Team Development
- Appointment Scheduling
- Product Knowledge
- Problem-solving abilities
- Follow-up skills
- Calm Under Pressure
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Resolved product issue through consumer testing.
Objective Summary
I am a detail-oriented, results-driven professional with a passion to help others. I possess strong accounts payable, accounts receivable, customer service skills, Microsoft applications, and ability to learn new tasks and new looking forward to new careers to come. My passion is to be someone an employer will be satisfied with and to trust with their customers and other employees.
References
- John Shire, (703) 649-9081
- Ann Blackburn, (615) 440-8179
- Robbie Calvert, (615) 521-4816
Timeline
Customer Service Representative
FarmboxRx
08.2022 - Current
Teacher Assistant
Sumner County Board Of Education
09.2020 - 05.2022
Receptionist
Star Distributing
02.2018 - 04.2018
Assembly technician & Data Entry
Kyowa
06.2017 - 09.2017
After School Care Assistant Teacher
YMCA
03.2017 - 06.2017
Customer Service Specialist
Fred's
02.2016 - 10.2016
Associate of Arts - Accounting And Business
Volunteer State Community College
Dental Assisting Degree - Dental Assisting
Stratford Career Instituate
High School Diploma -
Portland High School
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