Sierra Simms
San Antonio
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
Work History
Bank Teller
Wallis Bank
04.2020 - 05.2023
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Provided customer records, account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Audited fellow teller currency to contribute to dual-control procedures.
- Maintained accurate records of customer transactions in line with bank procedures.
- Monitored and reported suspicious activity in line with bank security policies.
- Assisted with training of new tellers on policies and procedures.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Trained new hires on customer service policies and procedures.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
Concierge
The Tradition Senior Living
10.2018 - 01.2020
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Created welcoming and comfortable environment for guests.
- Maintained accurate and up-to-date records of guest information.
- Managed check-in and check-out procedures for guests.
- Facilitated and coordinated transportation services for guests.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
Education
Bachelor of Arts - Psychology
University of Houston
Houston, TX12.2024
Skills
- Teller Transactions
- Asset Management
- Customer Relationship Development
- Cash Counting
- ATM Balancing
- Deposit and Withdrawal Management
- Money Handling
- Phone Inquiries
- Calculator Usage
- Account Updating
- Generating Receipts
- Credentialing Audits
- Reconciling Cash Drawers
- Guest Experiences
- Safety Procedures
- Customer Accounts Management
- Personal Information Protection
- Front Desk Operations
Timeline
Bank Teller
Wallis Bank
04.2020 - 05.2023
Concierge
The Tradition Senior Living
10.2018 - 01.2020
Bachelor of Arts - Psychology
University of Houston
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