Summary
Overview
Work History
Education
Skills
Timeline
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Sierra Simms

San Antonio

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

5
5
years of professional experience

Work History

Bank Teller

Wallis Bank
04.2020 - 05.2023
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Provided customer records, account statements and copies of checks.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Assisted with training of new tellers on policies and procedures.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Executed wire transfers, stop payments and account transfers.
  • Trained new hires on customer service policies and procedures.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.

Concierge

The Tradition Senior Living
10.2018 - 01.2020
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Created welcoming and comfortable environment for guests.
  • Maintained accurate and up-to-date records of guest information.
  • Managed check-in and check-out procedures for guests.
  • Facilitated and coordinated transportation services for guests.
  • Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.

Education

Bachelor of Arts - Psychology

University of Houston
Houston, TX
12.2024

Skills

  • Teller Transactions
  • Asset Management
  • Customer Relationship Development
  • Cash Counting
  • ATM Balancing
  • Deposit and Withdrawal Management
  • Money Handling
  • Phone Inquiries
  • Calculator Usage
  • Account Updating
  • Generating Receipts
  • Credentialing Audits
  • Reconciling Cash Drawers
  • Guest Experiences
  • Safety Procedures
  • Customer Accounts Management
  • Personal Information Protection
  • Front Desk Operations

Timeline

Bank Teller

Wallis Bank
04.2020 - 05.2023

Concierge

The Tradition Senior Living
10.2018 - 01.2020

Bachelor of Arts - Psychology

University of Houston

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Sierra Simms