Sierra Skinner
Gainesville,GA
Summary
Area Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Area Manager
Crumbl Cookies
Dawsonville, GA And Gainesville, GA
02.2022 - Current
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
- Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Transformed underperforming teams into productive, profitable teams.
- Resolved conflicts promptly to promote positive environment for customers.
- Oversaw budget planning, strategy development, community outreach for organization.
- Built positive and productive relationships with store and field leadership.
- Modeled best practices for sales and customer service.
- Built relationships with customers and community to establish long-term business growth.
Barista
Starbucks
Dawsonville, GA
01.2020 - 03.2022
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Purchasing Manager
Blue Hill Coffee Company
Central, SC
01.2021 - 05.2021
- Achieved cost savings by negotiating contracts and pricing with suppliers.
- Streamlined procurement processes for increased efficiency and reduced lead times.
- Managed supplier relationships to ensure timely delivery of products and services.
- Implemented strategic sourcing initiatives, reducing overall purchasing costs.
- Analyzed market trends and adjusted procurement strategies accordingly for optimal results.
- Optimized inventory levels by implementing demand forecasting techniques and just-in-time purchasing strategies.
- Trained junior staff members on best practices in purchasing management, contributing to their professional development and growth within the organization.
- Wrote standard operating procedures for department.
Sales Associate
Journeys Shoes
Dawsonville, GA
11.2018 - 01.2020
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
North Forsyth High School
Cumming, GA05.2020
Skills
- Relationship Building and Management
- Supply Chain Management
- Controlling Costs
- Business Development and Planning
- Staff Scheduling
- Sales Expertise
- Quality Assurance
- Recruitment and Hiring
- Territory Management
- Problem Solving
- Organizational Skills
- Training and Coaching
Timeline
Area Manager
Crumbl Cookies
02.2022 - Current
Purchasing Manager
Blue Hill Coffee Company
01.2021 - 05.2021
Barista
Starbucks
01.2020 - 03.2022
Sales Associate
Journeys Shoes
11.2018 - 01.2020
North Forsyth High School