Sierra Smith
Wichita,KS
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Pharmacy Customer Service Representative
Cigna
08.2023 - Current
- Continuously expanded knowledge base on current medications and industry advancements for informed decisionmaking.
- Collaborated with pharmacists to resolve drug therapy issues, optimizing patients'' overall health outcomes.
- Assisted customers with selecting cost-effective medications in line with health coverage.
- Exhibited high energy and professionalism when dealing with clients and staff.
Online Sales Representative
Self Employed Web
09.2021 - 08.2023
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
- Researched and developed new products to meet customer demands.
- Managed customer service inquiries and complaints for customer satisfaction.
Remote Customer Relations Consultant
Apple Inc.
03.2018 - 09.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Contributed to the growth of the business by identifying upselling opportunities during client interactions while maintaining integrity and transparency.
- Maintained up-to-date knowledge of product and service changes.
- Recognized consistently for outstanding performance in handling difficult situations with empathy and professionalism.
Education
Bachelor of Science - General Psychology
University of Kansas
Lawrence, KS05.2025
High School Diploma -
Northwest High School
Wichita, KS05.2005
Skills
- Sales and Upselling
- Administrative and Office Support
- Billing Adjustments and Refunds
- Sales closing
- Live chat support
- Payment Processing
- Complaint Handling
- Computer Proficiency
- Microsoft Office
Timeline
Pharmacy Customer Service Representative
Cigna
08.2023 - Current
Online Sales Representative
Self Employed Web
09.2021 - 08.2023
Remote Customer Relations Consultant
Apple Inc.
03.2018 - 09.2021
Bachelor of Science - General Psychology
University of Kansas
High School Diploma -
Northwest High School
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