Sierra Smith
NEWARK,DE
Summary
Secure a challenging position in a reputable organization to expend my learnings, knowledge, & skills. Secure a responsible career opportunity to fully utilize my training skills, while making a significant contribution to the success of the company.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Staybridge Suites Hotel
Newark, DE
05.2021 - Current
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled payment processing and provided customers with receipts and proper bills and change.
Caregiver, Special Needs
Easterseals Delaware and Maryland's Eastern Shore
Newark, DE
06.2019 - 03.2021
- Provided assistance to special needs individuals with daily activities such as feeding, bathing and dressing.
- Monitored physical and emotional health of clients.
- Assisted in the development of life skills such as communication and mobility.
- Supported clients in community integration activities such as recreational outings, shopping trips and social gatherings.
- Administered medication when needed according to doctor's instructions.
- Performed light housekeeping duties related to client care such as laundry, changing bed linens or preparing meals.
- Observed, reported and documented patient status and care provided.
Application Specialist
CITI Bank USA
Newark, DE
05.2018 - 03.2019
- Managing & handling money
- Processing personal & sensitive documents
- Keying in data
- Sorting & organizing mail
- Keeping documentation of clients
Education
High School Diploma -
Glasgow High School
Newark, DE06-2017
Skills
- Supply Management
- Inventory Control
- File Management
- Guest Relations
- Customer Service
- Cash Handling
- Hospitality services
- Team Collaboration
- Verbal and written communication
- Problem-solving skills
- Telephone Etiquette
- Dependable
- Reliable
- Emotional Support
- Incident Reporting
- Multitasking and Organization
- Compassionate client care
- Accuracy and Precision
- Data Entry
- Proofreading
- Adaptability and Flexibility
References
References available upon request.
Timeline
Front Desk Receptionist
Staybridge Suites Hotel
05.2021 - Current
Caregiver, Special Needs
Easterseals Delaware and Maryland's Eastern Shore
06.2019 - 03.2021
Application Specialist
CITI Bank USA
05.2018 - 03.2019
High School Diploma -
Glasgow High School
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