Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sierra Smith

Washington,IN

Summary

Legal Secretary equipped with positive attitude and proven success functioning well in corporate office environments. Manages priorities for a defense attorney with ease. Positive relationships with court officials, colleagues and law enforcement members.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Legal Secretary

Brandon G. Smith Attorney At Law
08.2024 - Current
  • Scheduled all appointments, appearances and briefings.
  • Diligently edited legal correspondence for grammar and spelling.
  • Filed documents with courts on behalf of attorney.
  • Developed and maintained filing and retrieval systems.
  • Organized files for court proceedings.
  • Prepared and processed invoices for attorney billing.
  • Developed and maintained positive relationships with clients and colleagues.
  • Communicated professionally with clients, colleagues and legal partnership verbally and in writing.

Personal Lines CSR

Hoosier Insurance
12.2022 - 04.2023
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Assessed customer needs and recommended suitable insurance policies.
  • Documented customer interactions and transactions for accurate, up-to-date records.
  • Completed customer applications and updated records to reflect current information.
  • Set up customer payment plans to cover annual policies and renewals.
  • Assisted customers with completing insurance documents to avoid missed information.
  • Processed insurance policy cancellations and renewals quickly to meet call time targets.
  • Liaised with insurance carriers to resolve billing errors and discrepancies.

Advertisement Sales

Washington Times Herald
05.2022 - 12.2022
  • Created and presented media and advertising packages to prospective customers.
  • Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts.
  • Listened attentively to client feedback to create stronger relations and shape business.
  • Negotiated contracts with vendors and clients.
  • Sent clients estimates of costs for advertising products or services and followed up by phone call or email.
  • Helped customers in determining design and layout of sold and spec ads.
  • Made outbound calls to existing customers to upsell advertising packages.
  • Responded to customer requests for products, services, and company information.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Edited and proofread newspapers for accuracy and completeness.

Home Health Aide

Adaptive Nursing and Healthcare
11.2022 - 12.2022
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Provided transportation and appointments management.
  • Followed nutritional plans to prepare optimal meals.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Assisted disabled clients to support independence and well-being.
  • Provided mobility assistance such as walking and regular exercising.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.

Machine Operator

Tri-Star Glove
08.2021 - 12.2021
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Quickly shut down equipment in emergency situations following protocols.
  • Placed orders for materials and equipment with vendors.
  • Conducted routine sewing machine maintenance, lubrication, belt changes and lint removal.
  • Prevented materials waste by completing accurate measurements and precise cuts.
  • Conferred with designer to determine types of material and garment styles desired.
  • Finalized products by attaching hardware, labels and tags and preparing shipments.
  • Completed quick and safe threading and needling changing operations to keep production on schedule.

Assistant Manager

Shoe Sensation
04.2018 - 05.2019
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

No Degree - Psychology

Vincennes University
Vincennes, IN

High School Diploma -

North Daviess Jr. Sr. High School
Elnora, IN
05-2016

Skills

  • Case coordination
  • Document filing
  • Drafting legal documents
  • Exceptional communication skills
  • Efficient multi-tasker
  • File pleadings
  • Case Management
  • Client Communication
  • Legal Research
  • Editing and proofreading
  • Case preparation
  • Business Writing
  • Call handling
  • Payroll Processing
  • Customer Service
  • Bookkeeping

Certification

  • HHA - Home Health Aide

Timeline

Legal Secretary

Brandon G. Smith Attorney At Law
08.2024 - Current

Personal Lines CSR

Hoosier Insurance
12.2022 - 04.2023

Home Health Aide

Adaptive Nursing and Healthcare
11.2022 - 12.2022

Advertisement Sales

Washington Times Herald
05.2022 - 12.2022

Machine Operator

Tri-Star Glove
08.2021 - 12.2021

Assistant Manager

Shoe Sensation
04.2018 - 05.2019
  • HHA - Home Health Aide

No Degree - Psychology

Vincennes University

High School Diploma -

North Daviess Jr. Sr. High School

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Sierra Smith