Sierra Smith
Buchtel
Summary
Dynamic sales professional with extensive experience at Old Navy, excelling in customer service and team leadership. Proven track record in enhancing store ambience and driving sales through effective merchandising and promotions. Skilled in cash handling and staff training, fostering a collaborative environment that boosts team performance and customer satisfaction.
Experienced with administrative tasks and supporting educational programs. Utilizes effective time management and communication skills to enhance productivity. Track record of maintaining accuracy and attention to detail in all assignments.
Overview
5
5
years of professional experience
Work History
Sr. Lead Sales Associate
Old Navy
08.2020 - 05.2025
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Performed inventory control procedures to manage stock.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Delivered excellent customer service for repeat business and referrals.
- Trained new sales associates to ensure consistent performance across the team.
- Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
- Collaborated with store management to develop promotions and marketing initiatives that boosted overall sales.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Federal Work Study Student
John Wood Community College Financial Aid Office
09.2023 - 05.2024
- Served as a liaison between students and faculty members to facilitate prompt resolution of concerns or issues that arose during the semester.
- Provided exceptional customer service to students, faculty, and staff by addressing inquiries promptly and accurately.
- Assisted in the planning and execution of campus events, resulting in increased student engagement and satisfaction.
- Contributed to a positive work environment by fostering open communication channels among team members.
- Implemented time management strategies to effectively balance competing priorities while managing multiple projects simultaneously.
- Collaborated with fellow Federal Work Study students to streamline administrative processes, increasing overall efficiency.
- Supported academic advisors by maintaining updated student records, facilitating efficient scheduling and advising appointments.
- Increased campus awareness about available resources by creating informative marketing materials for distribution to students.
Education
Associate of Arts - Criminal Justice
John Wood Community College
Quincy, IL05-2025
Quincy Senior High School
Quincy, IL05-2022
Skills
- Customer service
- Retail store operations
- Cash handling
- Opening and closing procedures
- Team leadership
- Goal oriented
- Cash handling accuracy
- Staff training and development
- Flexible schedule
- Teamwork and collaboration
- Merchandise displays
- Customer care
Languages
English
Native or Bilingual
Timeline
Federal Work Study Student
John Wood Community College Financial Aid Office
09.2023 - 05.2024
Sr. Lead Sales Associate
Old Navy
08.2020 - 05.2025
Associate of Arts - Criminal Justice
John Wood Community College
Quincy Senior High School
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