SIERRA SMITH
Puyallup,WA
Summary
Professional hospitality specialist with robust experience in creating memorable guest experiences. Known for strong focus on team collaboration, adaptability, and achieving results. Skilled in customer service, conflict resolution, and multitasking in fast-paced environments. Recognized for reliability and effective communication, ensuring seamless operations and high guest satisfaction.
Overview
8
8
years of professional experience
Work History
Bayhost/Event Ambassador
TopGolf
05.2025 - Current
- Managed guest experiences, ensuring high satisfaction levels through attentive service.
- Coordinated bay operations, optimizing workflows for efficiency and effectiveness.
- Trained new hosts on service standards and operational procedures to enhance team performance.
- Implemented safety protocols, maintaining compliance with health and safety regulations.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
- Served as a point of contact for guest inquiries or concerns, providing prompt solutions that reflected positively on the establishment''s reputation.
Bartender
Big Whisky Saloon
10.2019 - Current
- Manage daily till totals and tips, ensuring accurate records.
- Achieve consistent nightly sales performance, demonstrating an ability to generate revenue ranging from $1,500 to $3,500.
- Provide personalized service, addressing frequent visitors by name.
- Manage large crowds, demonstrating adeptness in working autonomously.
- Engaging with patrons at a sophisticated level.
- Managed inventory levels, reducing waste through efficient stock rotation practices.
- Crafted and served a diverse range of cocktails, ensuring high-quality beverage standards.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Sales Associate
BoxDrop Mattress and Furniture Sales
08.2024 - 05.2025
- Enhanced customer engagement through personalized service and product recommendations.
- Managed inventory levels using point-of-sale systems to ensure optimal stock availability.
- Trained new associates on sales techniques and store policies to ensure consistency.
- Implemented visual merchandising strategies to improve product visibility and customer interest.
- Developed promotional campaigns that increased foot traffic and enhanced customer experience.
Delivery Driver/Dispatcher
Amazon
12.2021 - 06.2023
- Grouped and routed deliveries for efficient and timely distribution.
- Adhered to product handling standards during merchandise transport.
- Coordinated with dispatch to meet schedule targets, and adapt to changes.
- Navigated routes using advanced GPS technology for optimal delivery efficiency.
- Trained new drivers on operational protocols and safety procedures.
- Assisted in developing strategies to improve overall route efficiency and reduce costs.
Manager
Gravity Coffee Co.
03.2018 - 12.2021
- Oversaw the morning rush with efficient and composed customer service.
- Addressed and resolved customer concerns, maintaining brand loyalty.
- Upheld high standards of conduct and service to enhance the company's reputation.
- Streamlined daily operations to enhance efficiency and productivity across multiple locations.
- Developed and implemented training programs to elevate team performance and customer service standards.
- Managed inventory systems, ensuring optimal stock levels and minimizing waste through effective forecasting.
- Analyzed sales data to identify trends, driving strategic decisions for product offerings and promotions.
Education
Esthetician License - Esthetics
Evergreen Beauty College
Renton01-2024
Associates of Science - Pre-Nursing
Pierce College
Puyallup04.2022
High School Diploma -
Cascade Christian High School
Puyallup, WA06.2013
Skills
- Efficient multitasking and task management
- Enthusiastic and committed problem-solving
- Swift adaptation to diverse environments
- Strong interpersonal and communication skills
- Goal-oriented with a focus on impactful outcomes
- Upholds high standards of honesty and integrity
- Exceptional customer service track record
- Consistently punctual and reliable
- Effective time management for productivity and deadlines
- Maintaining composure
- Tactfulness
- Trainable
Timeline
Bayhost/Event Ambassador
TopGolf
05.2025 - Current
Sales Associate
BoxDrop Mattress and Furniture Sales
08.2024 - 05.2025
Delivery Driver/Dispatcher
Amazon
12.2021 - 06.2023
Bartender
Big Whisky Saloon
10.2019 - Current
Manager
Gravity Coffee Co.
03.2018 - 12.2021
Associates of Science - Pre-Nursing
Pierce College
Esthetician License - Esthetics
Evergreen Beauty College
High School Diploma -
Cascade Christian High School