Sierra Sowards
Fort Wayne,IN
Summary
High energy worker skilled at customer service and overseeing work operations. Proficient in balancing all work loads, staffing limits and meeting/understanding customer desires. Calm and level-headed in all types of situations, and always ready and excited to learn new skills!
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Host
The Bradley
Fort Wayne, IN
02.2023 - 12.2023
- Answered customer inquiries about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Home Construction
Affordable Family Handy Work LLC
Fort Wayne, IN
05.2022 - 01.2023
- Assisted in completing repair projects by providing timely and efficient support to the lead handyman.
- Improved client satisfaction by maintaining a clean and organized workspace during and after job completion.
- Saved clients time and money by identifying and addressing potential maintenance issues before they escalated.
- Performed basic electrical tasks, contributing to the successful completion of various repair projects.
- Ensured project deadlines were met with punctuality, dedication, and commitment to quality workmanship.
- Conducted routine inspections of completed work for quality assurance purposes, ensuring client satisfaction with the final product.
Shipping & Receiving/Customs Department
United Ortho
Fort Wayne, IN
10.2021 - 05.2022
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Consistently lifted 50+lbs of materials to load on and off trucks.
- Customized customer purchases to match their company's expectations.
Shift Supervisor
Starbucks
Fort Wayne, IN
02.2021 - 10.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
Shift Leader
City Brew
08.2016 - 12.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
Education
No Degree - Pre-Medicine
Montana State University
Bozeman, MT 08.2018 - 01.2020
Skills
- Team Collaboration
- Independent Work
- Customer Service
- POS Software
- Strong Interpersonal Skills
- Problem Solving Abilities
- Multitasking Proficiency
- Cash Handling
- Positive Attitude
- Assembly and Production
- Handling Machinery
- Shipping & Receiving
Hobbies
Writing, Reading, Painting, Drawing & Running.
Timeline
Host
The Bradley
02.2023 - 12.2023
Home Construction
Affordable Family Handy Work LLC
05.2022 - 01.2023
Shipping & Receiving/Customs Department
United Ortho
10.2021 - 05.2022
Shift Supervisor
Starbucks
02.2021 - 10.2021
No Degree - Pre-Medicine
Montana State University
08.2018 - 01.2020
Shift Leader
City Brew
08.2016 - 12.2020
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