Sierra Spencer
Vallejo,CA
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
7
7
years of professional experience
Work History
Outreach Coordinator
Abode Services
08.2023 - 06.2024
- Developed partnerships with relevant stakeholders, strengthening the organization''s presence in the community.
- Monitored progress towards outreach goals regularly, making adjustments as needed to ensure continued success of initiatives.
- Empowered team members to take ownership of their roles in outreach activities, promoting a sense of responsibility and commitment to the organization''s mission.
- Improved access to resources for underprivileged communities by connecting them with essential services offered by partner agencies.
- Maintained up-to-date knowledge of relevant policies and regulations affecting target populations, informing program development accordingly.
- Developed network relationships with industry professionals to enhance community awareness and promote services.
Relief Counselor
Progress Foundation
04.2023 - 05.2024
- Provided ongoing case management services, including referral coordination and follow-up, ensuring continuity of care.
- Contributed to the agency''s success by meeting or exceeding established productivity goals consistently over time.
- Ensured reliable coverage at the facility by working flexible hours, accommodating last-minute schedule changes when required.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans tailored to individual client needs.
- Conducted regular assessments of client progress, adjusting treatment plans as needed for optimal outcomes.
- Offered guidance on appropriate community resources, empowering clients to take control of their lives.
- Utilized evidence-based practices in counseling sessions, promoting long-term positive change for clients.
- Improved client well-being by providing emotional support and crisis intervention when necessary.
Shelter Monitor
Abode Services
08.2023 - 06.2024
- Managed emergencies efficiently by adhering to established protocols while remaining calm under pressure.
- Reduced administrative workload for case managers through effective documentation of client interactions in relevant databases or files as needed.
- Supported the efficient operation of the shelter by managing daily intake processes, including registration, orientation, and bed assignments.
- Encouraged resident accountability and self-sufficiency through consistent enforcement of rules, expectations, and consequences for noncompliance.
- Assisted in maintaining a safe and secure environment for residents through regular facility inspections and enforcing rules and regulations.
- Increased overall satisfaction among residents by actively listening to concerns and implementing improvements based on feedback.
- Contributed to successful rehousing of residents by coordinating with local agencies and resources.
Shelter Intake Worker
Abode Services
08.2023 - 06.2024
- Provided ongoing support to former clients transitioning from shelters to permanent housing arrangements.
- Proactively addressed potential conflicts within the shelter population through mediation techniques, improving overall client satisfaction rates.
- Advocated on behalf of clients experiencing barriers in accessing essential services such as healthcare or employment opportunities.
- Strengthened community connections through regular outreach events, resulting in increased resources for clients seeking shelter.
- Facilitated smooth transitions for clients into temporary housing by maintaining strong relationships with local landlords and property managers.
- Maintained accurate record-keeping procedures, allowing for streamlined reporting and grant application processes.
- Coordinated volunteer efforts within the shelter environment, maximizing available resources for daily operations and special events.
Licensed Insurance Agent
AllState
02.2023 - 07.2023
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Family Service Coordinator /Internship Trainer
Sacramento Children's Home
09.2021 - 02.2022
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
Case Manager Coordinator
Hope Haven Transitional Shelter
11.2020 - 07.2021
- Conducted thorough assessments of client needs, strengths, and risks to inform appropriate interventions and support services.
- Assisted caseworkers with regular visits to homes and schools to evaluate child safety and quality of care.
- Mentored new case managers, sharing valuable insights from years of hands-on experience in the field.
- Established strong community partnerships to broaden available resources for clients and their families.
- Facilitated multidisciplinary team meetings for comprehensive care planning and improved client satisfaction.
- Streamlined communication between clients, caregivers, and service providers to ensure timely access to resources.
Youth Development Professional
Boys and Girls Club
06.2017 - 08.2020
- Provided support and guidance to youth, helping them overcome personal challenges and achieve their goals.
- Promoted positive behavior among youth by modeling healthy relationships, conflict resolution, and decision-making skills.
- Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
- Assisted with educational needs through tutoring and homework assistance.
- Supervised youth and maintained security for each child under care.
- Worked directly with at-risk or youth offenders to improve life skills.
- Enhanced youth development by implementing engaging and interactive programs tailored to individual needs.
- Empowered youth leaders by providing opportunities for them to take on leadership roles within the organization and serve as role models for their peers.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
Education
Associate of Arts - Social Work
Solano Community College
Fairfield, CA06.2024
High School Diploma -
Jesse Bethel HighSchool
Vallejo, CA06.2017
Skills
- Outreach initiatives
- Nonprofit experience
- Community Education
- Event Coordination
- Professional boundaries
- Client Advocacy
- Family Support
- Customer Service
- Computer Skills
- Office Administration
- Administrative Support
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- De-Escalation Techniques
- Motivational Interviewing
- Cross-cultural sensitivity
- Crisis Management
Timeline
Outreach Coordinator
Abode Services
08.2023 - 06.2024
Shelter Monitor
Abode Services
08.2023 - 06.2024
Shelter Intake Worker
Abode Services
08.2023 - 06.2024
Relief Counselor
Progress Foundation
04.2023 - 05.2024
Licensed Insurance Agent
AllState
02.2023 - 07.2023
Family Service Coordinator /Internship Trainer
Sacramento Children's Home
09.2021 - 02.2022
Case Manager Coordinator
Hope Haven Transitional Shelter
11.2020 - 07.2021
Youth Development Professional
Boys and Girls Club
06.2017 - 08.2020
Associate of Arts - Social Work
Solano Community College
High School Diploma -
Jesse Bethel HighSchool
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