Summary
Overview
Work History
Education
Skills
Timeline
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Sierra Sprung

St. Louis,MO

Summary

Hello, my name is Sierra Sprung. I am a committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Motivated Shift Leads focus on maximizing customer satisfaction with delicious foods. Effective at training, disciplining and motivating staff to achieve new heights of skill and performance. Proven history in team leadership, group time management and multitasking. I have strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Training Shift Leader

Sunny street
03.2018 - 07.2021
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Resolved customer complaints promptly and professionally.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Interacted and engaged with patrons to promote friendly environment.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Trained new employees to perform duties.
  • Informed customers of daily specials and signature menu items.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Set up tables in between patrons to reduce wait times.
  • Filled condiments and napkin containers during slack periods.

Lead Manager

Firenza Pizza
01.2019 - 10.2019
  • Developed and implemented policies, procedures and objectives to ensure customer satisfaction.
  • Managed staff by recruiting, selecting, orienting, training and disciplining employees; communicating job expectations; planning, monitoring and appraising job results.
  • Responded to customer inquiries and complaints professionally.
  • Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
  • Ensured all food orders were accurate and delivered promptly to customers tables.
  • Performed cashier duties such as taking payments from customers and making change accurately.
  • Answered phone calls from customers regarding reservations or inquiries about menu items.
  • Worked with management to coordinate special functions and events.
  • Managed opening and closing duties to facilitate restaurant operations.

Server

Cracker Barrel Old Country Store
St. Louis, MO
02.2017 - 04.2017
  • Skillfully promoted items on beverage lists and restaurant specials
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly
  • Provided friendly and attentive service.

Server/ Trainer

Steak n' Shake
St. Louis, MO
06.2014 - 02.2016
  • Provided excellent customer service: worked closely with restaurant staff to ensure that orders were served in an efficient manner
  • Gained immeasurable experience in multitasking, oral and verbal communication, customer satisfaction, and conflict resolution
  • Trained new hires
  • Maintained high standards of customer service during high-volume, fast-paced operations
  • Demonstrated integrity and honesty while interacting with guests, team members, and managers
  • Promptly and empathetically handled guest concerns and complaints
  • Consistently provided friendly guest service and heartfelt hospitality.

Education

Some College (No Degree) -

Saint Louis Community College
St Louis, MO

Skills

  • Guest Services
  • Team Player
  • Multitasking
  • POS
  • Serving Experience
  • Shift Management
  • Upselling
  • Host/Hostess
  • Restaurant Management
  • Food Preparation
  • Food Service
  • Busser
  • Kitchen Management Experience
  • Assistant Manager Experience
  • Reliability
  • Time Management
  • Interpersonal Skills
  • Continuous Improvement
  • High-volume dining
  • Cash Handling
  • Self Motivation
  • Problem-Solving
  • Professionalism

Timeline

Lead Manager

Firenza Pizza
01.2019 - 10.2019

Training Shift Leader

Sunny street
03.2018 - 07.2021

Server

Cracker Barrel Old Country Store
02.2017 - 04.2017

Server/ Trainer

Steak n' Shake
06.2014 - 02.2016

Some College (No Degree) -

Saint Louis Community College

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Sierra Sprung