Sierra Stark
Houston,TX
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated managing expertise, including competitive offerings, pricing and market positioning.
Overview
12
12
years of professional experience
Work History
Assistant Manager/Bartender/Server
The Annex Crafthouse
04.2021 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Achieved recognition for contribution to store success by optimizing sales.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Leasing Manager
Presidio Apartment Homes
04.2019 - 02.2021
- Collected, completed and processed lease applications.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Established key relationships with potential leasers and renters.
- Created and submitted daily reports on leasing activities.
- Trained leasing professionals on regulatory requirements, company policies and office procedures.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Managed daily and weekly marketing and leasing plans.
Receptionist
Century 21
05.2018 - 05.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
Cashier
Elmo’s
12.2015 - 10.2016
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
Cashier
Stewarts Grocery Store
08.2013 - 05.2014
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Education
Coursework - Communications
Blinn College
Brenham, TX09.2017
High School Diploma -
Columbia High School
West Columbia, TX05.2017
Skills
- Transaction Monitoring
- Scheduling and Coordinating
- Product and Service Knowledge
- Vendor Performance Monitoring
- Sales Monitoring
- Project Proposals
- Administration and Reporting
- Marketing Analytics
- Data Visualization
- Equipment experience
- Septic underground
Timeline
Assistant Manager/Bartender/Server
The Annex Crafthouse
04.2021 - Current
Leasing Manager
Presidio Apartment Homes
04.2019 - 02.2021
Receptionist
Century 21
05.2018 - 05.2019
Cashier
Elmo’s
12.2015 - 10.2016
Cashier
Stewarts Grocery Store
08.2013 - 05.2014
Coursework - Communications
Blinn College
High School Diploma -
Columbia High School
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