Sierra Stephens
Chesterfield,MO
Summary
Proven track record in boosting sales and client satisfaction at Big League Sports, leveraging strong communication and account management skills. Excelled in building lasting relationships and exceeding sales targets through creativity and adaptability, achieving consistent client retention and revenue growth. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes.
Overview
5
5
years of professional experience
Work History
Sales Manager
Big League Sports
Saint Charles, MO
04.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Account Manager
Big League Sports
Saint Charles, MO
12.2023 - 04.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Sales Development Representative
Abstrakt Marketing
St Louis, MO
05.2023 - 12.2023
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Developed and maintained positive relationships with key decision-makers and influencers, as well as clients.
- Utilized software to manage sensitive client information and update existing and new client profiles.
Hostess
Third Street Social
Kansas City, MO
05.2022 - 04.2023
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Assistant Preschool Teacher
Grow To Know Preschool
Springfield, MO
08.2019 - 05.2022
- Maintained tidy and clean classroom consistent with safety and health standards.
- Encouraged children to interact with each other and participate in group activities.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Education
Bachelor of Science - Communications
Missouri State University
Springfield, MO12.2022
Skills
- Communication
- Teamwork
- Computer Proficiency
- Problem Solving
- Time Management
- Creativity
- Attention to Detail
- Adaptability
- Account Management
- Client Relations
Timeline
Sales Manager
Big League Sports
04.2024 - Current
Account Manager
Big League Sports
12.2023 - 04.2024
Sales Development Representative
Abstrakt Marketing
05.2023 - 12.2023
Hostess
Third Street Social
05.2022 - 04.2023
Assistant Preschool Teacher
Grow To Know Preschool
08.2019 - 05.2022
Bachelor of Science - Communications
Missouri State University