Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Sierra Stevens

Manhattan,NY

Summary

Certified, entry-level Emergency Medical Technician with educational background adept at learning processes associated with assessing emergencies and delivering exceptional problem-solving and decision-making processes. Highly-skilled emergency services professionals calmly and quickly assess medical situations. Reliable employee, offering excellent communication and good judgment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Emergency Medical Technician

Citywide Mobil Response
Bronx, New York
06.2019 - Current
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Communicated with lucid patients to gather incident and medical history information.
  • Quickly recognized patient needs based on conditions and administered medications for, asthmatic, and anaphylactic situations.
  • Administered tests and medication to stabilize patients in field or in transit.
  • Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.

Teller

Apple Bank For Savings
Bronx, New York
05.2020 - 03.2021
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Educated customers on the use of banking websites and mobile apps.
  • Processed customer transactions promptly, minimizing wait times.
  • Learned about customers' financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Stocked supplies for customers and personal teller station.
  • Executed wire transfers, stop payments and account transfers.

Customer Service Representative

PLS Financial Services
Bronx, New York
05.2018 - 05.2019
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.

Cashier

Bj's Wholesale Club
Bronx, New York
02.2015 - 05.2018
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Monitored self-checkout systems and provide assistance or intervention where required.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Education

Some College (No Degree) - Emergency Medical Technology

Hostos Community College of The City University of New York
The Bronx, NY

Some College (No Degree) - Forensic Psychology

John Jay College of Criminal Justice of The City University of New York
New York, NY

High School Diploma -

Hyde Leadership Charter School
Bronx, NY
06.2014

Skills

  • Spinal Demobilization Devices
  • Ambulance Decontamination
  • Vital Sign Assessment
  • Emergency Vehicle Driving
  • Ambulance Transport
  • Computer Typing 45 wpm

Certification


  • EMT - Certified Emergency Medical Technician

Languages

Spanish
Native or Bilingual

Timeline

Teller

Apple Bank For Savings
05.2020 - 03.2021

Emergency Medical Technician

Citywide Mobil Response
06.2019 - Current

Customer Service Representative

PLS Financial Services
05.2018 - 05.2019

Cashier

Bj's Wholesale Club
02.2015 - 05.2018

Some College (No Degree) - Emergency Medical Technology

Hostos Community College of The City University of New York

Some College (No Degree) - Forensic Psychology

John Jay College of Criminal Justice of The City University of New York

High School Diploma -

Hyde Leadership Charter School

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