Sierra Stewart
Las Vegas
Summary
Professional with experience in security operations and customer service. Communicates effectively with customers, resolves issues under pressure, and maintains professionalism in fast-paced environments. Experienced in monitoring safety procedures and addressing customer concerns through various communication channels. Manages multiple responsibilities efficiently while working independently.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Guard
Inter-Con Security Systems, Inc.
Las Vegas
01.2026 - Current
- Conducted regular patrols to identify and mitigate potential hazards and security breaches.
- Conducted daily security patrols of assigned areas.
- Responded promptly to alarms and emergencies, coordinating with local authorities.
- Enforced company policies to ensure compliance among visitors and staff.
- Completed detailed incident reports documenting violations of policies or procedures, ensuring accurate record-keeping for future reference.
- Issued visitor badges and access cards to authorized personnel.
- Provided customer service assistance to staff and visitors in a professional manner.
- Answered public inquiries regarding facility rules and regulations, enhancing visitor understanding and compliance.
Security Guard Supervisor
Allied Universal Security Services
Las Vegas
06.2025 - 11.2025
- Supervised security personnel to ensure safety across multiple client sites.
- Developed and implemented security procedures for staff training and compliance.
- Trained new hires on company policies and operational procedures for security services.
- Performed regular inspections of premises including parking lots, entrances and exits, equipment rooms and other sensitive areas for signs of tampering or unauthorized activity.
- Responded quickly and effectively in emergency situations involving threats against individuals or property damage.
- Managed incident reports and maintained accurate documentation of security activities.
- Led and directed investigations of accidents, thefts and property loss on premises.
Customer Service Representative
URBN Home Services
Las Vegas
09.2024 - 05.2025
- Resolved customer complaints through clear communication and problem-solving techniques, leading to increased customer retention.
- Assisted customers with orders, billing questions, and account support, ensuring their needs were met and enhancing overall satisfaction.
- Maintained composure and professionalism in stressful situations, successfully diffusing tense interactions and preserving customer relationships.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Maintained accurate records of customer interactions
Sales Representative
ADT
Las Vegas
02.2022 - 07.2024
- Developed and nurtured relationships with new and existing customers through phone, email, and video communication to enhance customer loyalty
- Achieved monthly sales targets by implementing effective strategies and engaging with customers.
- Executed follow-up outreach to strengthen customer retention and encourage repeat business
- Worked independently in a remote environment while maintaining strong performance metrics
- Addressed customer inquiries and offered tailored product recommendations to meet specific needs
- Answered inquiries from prospective customers regarding features of products and services offered.
Education
Crete Monee High School
Crete, ILSkills
- Access control
- Security procedures
- Incident reporting
- Emergency response
- Patrolling
- Security software
- First aid certification
- Customer Service
- Team leadership
- Staff training
- Communication & Negotiation
- De-escalation techniques
- Remote Sales
- Reporting skills
- Time Management
- Multitasking and organization
- Attention to detail
- Detail orientation
- Problem solving
- Decision-making
- Reliability
- Positive and professional
- Adaptive team player
- Microsoft Office
- Microsoft office expertise
- Zoom, Slack, Microsoft Teams
- Data Entry
- Retail sales customer service
- Grammar
- Multitasking and organization
Certification
- Cpr Certified
- Cpi Certified
Timeline
Security Guard
Inter-Con Security Systems, Inc.
01.2026 - Current
Security Guard Supervisor
Allied Universal Security Services
06.2025 - 11.2025
Customer Service Representative
URBN Home Services
09.2024 - 05.2025
Sales Representative
ADT
02.2022 - 07.2024
Crete Monee High School