Sierra Stiles-Stothers
Eugene,USA
Summary
Dynamic and results-driven General Manager with over 20 years of experience in business development, team leadership, and project management. Expert in overseeing complex logistics, high-volume sales, and end-to-end project execution within the construction and landscape industries. Excellent communicator and creative problem-solver, dedicated to operational efficiency and superior client satisfaction.
Overview
21
21
years of professional experience
Work History
General Manager
NoMow Turf / Wonder Edge
Lake Forest, USA
03.2013 - Current
- Oversee daily operations for 2–5 installation crews, providing detailed technical instructions and ensuring projects are completed on schedule.
- Manage the full project lifecycle for residential and commercial synthetic turf installations, from initial site measurement and diagramming to final walkthrough.
- Coordinate complex logistics for Wonder Edge, including LTL truck shipments, international customs documentation, and commercial invoices.
- Act as the primary point of contact for manufacturers, subcontractors, and landscape architects to ensure seamless material acquisition and site coordination.
- Drive business growth through consultative outside sales, conducting on-site bids and designing custom turf layouts tailored to client needs.
- Maintain a responsive standard for customer inquiries, ensuring high retention and a reputation for 'excellent' service.
- Expertly manage warranty issues and repairs, turning potential disputes into positive customer experiences through proactive communication.
- Direct all financial functions including accounts payable/receivable, bank deposits, and payroll.
- Utilize QuickBooks for purchase order processing, billing, and meticulous financial record-keeping.
Riding Instructor
Owner-Operator
Trabuco Canyon, USA
01.2006 - 03.2013
- Developed and executed comprehensive safety protocols and riding techniques for students.
- Marketed and managed seasonal horse camps, creating daily lesson plans and educational curriculum.
Sales Manager
Impressions by Donna
Newport Beach, USA
01.2005 - 03.2013
- Orchestrated retail sales operations and inventory management for a high-end boutique.
- Recruited, trained, and supervised staff, managing work schedules and payroll for the team.
- Ensured rigorous quality control for ceramic finishing and invoicing processes.
Education
Bachelor of Arts (BA) - Emphasis in Metals
California State University
Long Beach, CA01.2012
Associate of Arts (AA) - Fine Art
Orange Coast College
Costa Mesa, CA01.2008
Commercial Design Certificate - Jewelry Design
01.2005
Skills
- Project management
- Supply chain management
- Vendor relations
- Workflow optimization
- Sales strategies
- Accounts payable and receivable
- International shipping and customs
- Team training
- Subcontractor management
- Conflict resolution
- Diplomatic communication
- Microsoft Office proficiency
- QuickBooks expertise
- Shipping logistics software
- Digital note-taking tools
- Warranty management
Core Competencies
Project Management, Supply Chain & Logistics, Vendor Relations, Workflow Optimization, B2B/B2C Sales, Construction Estimating, A/P & A/R, International Shipping/Customs, Team Training, Subcontractor Management, Conflict Resolution, Diplomatic Communication, Microsoft Office Suite, QuickBooks, Ship Station, Goilawn, Notability
Timeline
General Manager
NoMow Turf / Wonder Edge
03.2013 - Current
Riding Instructor
Owner-Operator
01.2006 - 03.2013
Sales Manager
Impressions by Donna
01.2005 - 03.2013
Bachelor of Arts (BA) - Emphasis in Metals
California State University
Associate of Arts (AA) - Fine Art
Orange Coast College