Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Sierra Stokes

Carson,CA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

5
5
years of professional experience
11
11
years of post-secondary education

Work History

Customer Representative

Shake Shack
Torrance , CA
05.2022 - 07.2023
  • Resolved concerns with products or services to help with retention and drive sales.
  • Offered free products or services to pacify irate or unsatisfied customers.
  • Provided primary customer support to internal and external customers.
  • Responded to customer calls and emails to answer questions about products and services.
  • Conducted surveys to determine customer opinion of products and services.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Student Athletic Trainer

El Camino
Torrance, CA
09.2021 - 03.2022
  • Supported students in meeting training and conditioning goals.
  • Prescribed treatments such as rest, ice, compression, and elevation.
  • Evaluated and triaged athletic injuries for doctor.
  • Instructed athletes on appropriate stretches and at-home treatments for minor injuries.
  • Liaised between athletes, coaches and doctors to coordinate appointments and support wellness.
  • Applied therapeutic modalities and procedures to treat injuries.

Customer Service Representative

Planet Fitness
Carson , CA
05.2021 - 09.2021
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Updated account information to maintain customer records.
  • Organized, sorted, and checked input data against original documents.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Followed established procedures to enter and process data correctly.
  • Utilized techniques for increasing data entry speed.

Customer Service Cashier

McDonald's
Carson , CA
09.2018 - 01.2021
  • Answered product questions using knowledge of sales and store promotions.
  • Counted money in drawers at beginning and end of each shift.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Developed strong organizational and communication skills through coursework and volunteer activities.

Education

High School Diploma -

Narbonne High School
Harbor City
08.2015 - 06.2019

Associate of Arts - Kinesiology

El Camino College
Torrance, CA
08.2019 - 08.2022

Bachelor of Science - Kinesiology

Cal State San Bernardino
San Bernardino, CA
08.2022 - 06.2026

Skills

    Complaint resolution

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Timeline

Bachelor of Science - Kinesiology

Cal State San Bernardino
08.2022 - 06.2026

Customer Representative

Shake Shack
05.2022 - 07.2023

Student Athletic Trainer

El Camino
09.2021 - 03.2022

Customer Service Representative

Planet Fitness
05.2021 - 09.2021

Associate of Arts - Kinesiology

El Camino College
08.2019 - 08.2022

Customer Service Cashier

McDonald's
09.2018 - 01.2021

High School Diploma -

Narbonne High School
08.2015 - 06.2019

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Sierra Stokes