Sierra Stokes
Carson,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
11
11
years of post-secondary education
Work History
Customer Representative
Shake Shack
Torrance , CA
05.2022 - 07.2023
- Resolved concerns with products or services to help with retention and drive sales.
- Offered free products or services to pacify irate or unsatisfied customers.
- Provided primary customer support to internal and external customers.
- Responded to customer calls and emails to answer questions about products and services.
- Conducted surveys to determine customer opinion of products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Student Athletic Trainer
El Camino
Torrance, CA
09.2021 - 03.2022
- Supported students in meeting training and conditioning goals.
- Prescribed treatments such as rest, ice, compression, and elevation.
- Evaluated and triaged athletic injuries for doctor.
- Instructed athletes on appropriate stretches and at-home treatments for minor injuries.
- Liaised between athletes, coaches and doctors to coordinate appointments and support wellness.
- Applied therapeutic modalities and procedures to treat injuries.
Customer Service Representative
Planet Fitness
Carson , CA
05.2021 - 09.2021
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Organized, sorted, and checked input data against original documents.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Followed established procedures to enter and process data correctly.
- Utilized techniques for increasing data entry speed.
Customer Service Cashier
McDonald's
Carson , CA
09.2018 - 01.2021
- Answered product questions using knowledge of sales and store promotions.
- Counted money in drawers at beginning and end of each shift.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Utilized POS system to handle customer cash and credit card transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Education
High School Diploma -
Narbonne High School
Harbor City 08.2015 - 06.2019
Associate of Arts - Kinesiology
El Camino College
Torrance, CA 08.2019 - 08.2022
Bachelor of Science - Kinesiology
Cal State San Bernardino
San Bernardino, CA 08.2022 - 06.2026
Skills
Complaint resolution
Quality assurance
Service Support
Medical terminology knowledge
Technical Support
Creative problem solving
Money handling abilities
POS systems expert
Professional and mature
Proofreading
Team Bonding
40 WPM typing speed
Social media knowledge
Medical terminology
Posting charges
Stocking and replenishing
Store opening and closing
Proficient in Microsoft office
Timeline
Bachelor of Science - Kinesiology
Cal State San Bernardino
08.2022 - 06.2026
Customer Representative
Shake Shack
05.2022 - 07.2023
Student Athletic Trainer
El Camino
09.2021 - 03.2022
Customer Service Representative
Planet Fitness
05.2021 - 09.2021
Associate of Arts - Kinesiology
El Camino College
08.2019 - 08.2022
Customer Service Cashier
McDonald's
09.2018 - 01.2021
High School Diploma -
Narbonne High School
08.2015 - 06.2019