Overview
Work History
Education
Skills
Timeline
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Sierra Strahota

Monroeville,PA

Overview

9
9
years of professional experience

Work History

Store Manager

Rite Aid
11.2014 - Current
  • Responsible for managing all store operations including but not limited to: cash-handling, maintaining budgets, scheduling, and extensive inventory management in such a manner as to maximize sales and profitability of a single store location generating over $3 million in annual sales
  • Drive customer service by interviewing, mentoring, training, rewarding and disciplining an effective and efficient team of 10-15 associates
  • Responsible for maintaining business and safety standards compliant with corporate policies and procedures as well as all local, state and federal law
  • Successfully helped restore all business practices and profitability in two separate store locations within five-years time which were previously failing due to ineffective management.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.

Assistant Retail Operations Manager

Pittsburgh Zoo and Aquarium
06.2021 - 10.2022
  • Responsible for assisting with the leadership, scheduling, training and mentorship of five separate retail locations within the Zoo. This included the daily operations and direction of up to 40 staff members.
  • Optimized store operations by streamlining processes for improved productivity and efficiency.

Specialty Pharmacy Customer Service Supervisor

CVS Health
11.2020 - 06.2021
  • Provided direct and effective supervision of approximately 20 call center representatives assisting specialty pharmacy patients
  • Regularly coached, trained and delivered timely performance reviews, assistance with interviewing/hiring processes and data gathering and report preparation.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.

Education

Bachelor's - Political Science

University of Pittsburgh At Greensburg
Greensburg, PA
04.2014

Bachelor's - Cultural Anthropology

University of Pittsburgh At Greensburg
Greensburg, PA
04.2014

Skills

  • Sales - 7 years
  • Management - 10 years
  • Inventory Management - 10 years
  • Customer Service Management - 10 years

Timeline

Assistant Retail Operations Manager

Pittsburgh Zoo and Aquarium
06.2021 - 10.2022

Specialty Pharmacy Customer Service Supervisor

CVS Health
11.2020 - 06.2021

Store Manager

Rite Aid
11.2014 - Current

Bachelor's - Political Science

University of Pittsburgh At Greensburg

Bachelor's - Cultural Anthropology

University of Pittsburgh At Greensburg

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Sierra Strahota