Sierra Sullivan
Chicago,Illinois
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Access Specialist II
Rush University Medical Center, RUMC
11.2020 - Current
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Responded to inquiries by directing calls to appropriate personnel.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Referral Specialist II
Strivant Health
02.2019 - 04.2020
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Built professional relationships with service providers.
- Scheduled appointments with specialists on behalf of clients.
- Verified insurance benefits and eligibility for procedures before referring clients.
- Assisted clients in locating resources that accepted various insurances.
- Processed referral requests from patients, doctors and other health care professionals.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Assisted with completion of referral forms and verified data accuracy and completion
Patient Access Rep II
Loyola University Medical Center
10.2016 - 02.2019
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Trained new staff on hospital processes and procedures.
- Providing excellent customer service by promptly answering patient inquiries.
Scheduling Specialist
Rockford Memorial Hospital
02.2012 - 02.2016
- Called customers to coordinate schedules and set appointments.
- Answered phone calls and answered questions from potential customers.
- Acted as first point of contact and set appointments for prospective clients.
- Documented calls and appointments using [Software].
- Provided detailed information about available services and requirements.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Education
High School Diploma -
Thornridge High School
Dolton, ILSkills
- Problem Solving
- Adaptability
- Time Management
- Customer Support
- Expert Communication
- Explaining Policy and Procedures
Timeline
Access Specialist II
Rush University Medical Center, RUMC
11.2020 - Current
Referral Specialist II
Strivant Health
02.2019 - 04.2020
Patient Access Rep II
Loyola University Medical Center
10.2016 - 02.2019
Scheduling Specialist
Rockford Memorial Hospital
02.2012 - 02.2016
High School Diploma -
Thornridge High School
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