Sierra Sutton
Eastampton
Summary
Highly motivated employee with desire to take on new challenges. As a customer service representative I bring valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Department of Treasury
08.2024 - Current
- Resolved taxpayer complaints and efficiently .
- I protected taxpayer information.
- Kept records of taxpayer interactions and transactions, thoroughly recording details of inquiries.
- Resolved complex problems by working with other departments to provide solutions that meet taxpayer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Day Habilitation Assistant
Friends of Cyrus
07.2019 - 04.2021
- Transported people supported to appointments and community outings.
- Actively participated in staff meetings and trainings to remain current on best practices in day habilitation services, ensuring high-quality care for all clients served.
- Monitored safety and welfare of people supported and took corrective actions or notified supervisor of concerns.
- Offered input into development and implementation of new action plans for each person supported.
- Enhanced client engagement by developing individualized habilitation plans tailored to their unique needs and goals.
Day Habilitation Assistant/Organizational Assistant
Occupational Training Center
11.2017 - 01.2019
- Facilitated daily living skills training for individuals with developmental disabilities.
- Developed individualized support plans in collaboration with multidisciplinary teams.
- Implemented engaging activities to promote social interaction and community integration.
- Monitored progress and documented behavioral data to assess participant development.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Office Assistant
J&J Furniture
11.2014 - 11.2015
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Enhanced staff communication, creating comprehensive internal directory with contact information and areas of expertise.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Daycare Assistant/Office Assistant
The Leaping Learner's Daycare
11.2011 - 11.2014
- Provided support during naptime routines, ensuring a peaceful environment for restful sleep.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Supported the emotional well-being of children by providing nurturing care and addressing individual needs.
- Encouraged physical activity and coordination through structured outdoor play.
- Managed inventory of supplies and toys, ensuring availability and safety for children.
Cashier Team Lead
McDonald's
06.2009 - 10.2011
- Processed both cash and card purchases and returns.
- Developed strong relationships with repeat customers through friendly service interactions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Trained team members on cash register operation and cash handling.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
Education
High School Diploma -
Burlington County Institute Of Technology
Medford, NJ06-2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Typing Skills
Certification
CPR Certification
Timeline
Customer Service Representative
Department of Treasury
08.2024 - Current
Day Habilitation Assistant
Friends of Cyrus
07.2019 - 04.2021
Day Habilitation Assistant/Organizational Assistant
Occupational Training Center
11.2017 - 01.2019
Office Assistant
J&J Furniture
11.2014 - 11.2015
Daycare Assistant/Office Assistant
The Leaping Learner's Daycare
11.2011 - 11.2014
Cashier Team Lead
McDonald's
06.2009 - 10.2011
High School Diploma -
Burlington County Institute Of Technology
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