Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SIERRA SWAIM

Alma,US

Summary

Accomplished and certified Pharmacy Technician with 3 years of experience in retail pharmacy environments for major national chains. Knowledgeable in all facets of pharmacy operations. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service. Hardworking, willing to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Walmart
09.2020 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Reviewed and verified customer information and insurance provider information.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.

Home Health Care Aide

Friendship Community Care
02.2019 - 01.2020
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.

Poultry Sorter

Butterball
09.2017 - 02.2019
  • Inspected items for damage or defects before sorting as part of quality control process.
  • Sorted and clearly marked products with indicators for grade or acceptance-rejection status.
  • Examined products for imperfections and defects.
  • Trained other workers in inspection and testing procedures.
  • Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
  • Followed safety procedures and used protective gear to prevent injury and maintain safe working environment.

Hazard Analysis Critical Control Point Tech

Tyson Foods
01.2015 - 08.2017
  • Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
  • Developed and implemented quality control processes to meet product standards.
  • Reported problems and concerns to management.
  • Collaborated with production staff to improve processes, reduce defects and optimize quality.
  • Performed thorough inspections of incoming materials and outgoing products.

Education

Emergency Medical Technician Certification - Emergency Medical Technician

Arkansas, Tech University of Ozark
Ozark, AR
12.2014

High School Diploma -

Ozark High School
Ozark, AR
05.2014

Skills

  • Pharmacy Operations
  • Prescription Filing
  • Pharmacy Records Management
  • Pharmaceuticals Mixing
  • Managing Prescription Refills
  • Workflow Optimization
  • Refill Requests
  • HIPAA Regulations
  • Insurance Claim Processing Software
  • Insurance Billing
  • Troubleshooting Malfunctioning Equipment
  • Inventory Purchasing
  • Patient Data Management Systems
  • Assisting Pharmacists
  • Inventory and Supply Management
  • Prescriptions Management

Certification

  • CPhT - Certified Pharmacy Technician
  • Licensed pharmacy technician
  • CPR certified

Timeline

Certified Pharmacy Technician

Walmart
09.2020 - Current

Home Health Care Aide

Friendship Community Care
02.2019 - 01.2020

Poultry Sorter

Butterball
09.2017 - 02.2019

Hazard Analysis Critical Control Point Tech

Tyson Foods
01.2015 - 08.2017

Emergency Medical Technician Certification - Emergency Medical Technician

Arkansas, Tech University of Ozark

High School Diploma -

Ozark High School

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SIERRA SWAIM