Sierra Syria
Pensacola,FL
Summary
Experienced Caretaker and Host with a proven ability to enhance resident satisfaction and cultivate positive customer relationships at New Horizons of Northwest Florida. Proficient in healthcare coordination and delivering exceptional customer service, adept at problem-solving and providing emotional support. Instrumental in improving communication and streamlining operations, resulting in a significant rise in client and guest satisfaction levels.
Overview
4
4
years of professional experience
Work History
Caretaker
New Horizons of Northwest Florida
06.2023 - 10.2024
- Developed strong relationships with residents and families, fostering trust and open communication.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Remained alert to problems or health issues of clients and competently responded.
- Improved resident satisfaction by promptly addressing maintenance requests and ensuring a clean living environment.
- Improved communication with families, providing regular updates on their loved ones' care.
- Developed personalized care plans, addressing unique needs of each resident.
Host
Windcreekatmore
03.2021 - 10.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Promoted business loyalty by fostering positive customer relationships.
Education
GED -
Coastal Alabama
Atmore 05.2024
Skills
- Companionship skills
- Event setup
- Patient assistance
- Customer relations
- Clear communication
- Customer service
- Safety protocols
- Problem-solving
- Timekeeping
- Presentation skills
- Emotional support
- Healthcare coordination
Timeline
Caretaker
New Horizons of Northwest Florida
06.2023 - 10.2024
Host
Windcreekatmore
03.2021 - 10.2022
GED -
Coastal Alabama
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