Sierra Taramasco
San Diego,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Customer Service
Mail Dispatch
08.2022 - Current
- Received and processed various documents for accuracy while demonstrating operational knowledge of customers, carriers and procedures.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.payroll
- Processed new hire paperwork and documents.
- Updated employee files with new details such as changes in address or salary levels.
- Processed garnishments from creditors or government agencies to meet legal requirements of deducting money from employees' paychecks to pay off debts.
- Liaised with internal departments to address client inquiries to minimize risk of overdue accounts.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
Receptionist
Tax Solutions 365
01.2014 - 04.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponding between client, partner and government agencies.
- Creating and implementing promotional ideas.
Customer Service Relations Specialist
Vaco Staffing
04.2010 - 05.2012
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained payroll information by calculating, collecting, and entering data.
- Created, prepared, and delivered reports to various departments.
- Prepared agendas and took notes at meetings to archive proceedings.
- Managed multiple tasks and met time-sensitive deadlines.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Customer Service Coordinator
H & R Block
12.2002 - 04.2009
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained and managed customer files and databases.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Composed sensitive, confidential reports and documentation.
Education
Associate of Arts - General Education
San Diego Mesa College
San Diego12.2025
High School Diploma -
University City High School
San Diego06.2005
Skills
- Report Generation
- Issue Resolution
- Support Services
- Documentation and Recordkeeping
- Relationship Building
- Office Management
Timeline
Customer Service
Mail Dispatch
08.2022 - Current
Receptionist
Tax Solutions 365
01.2014 - 04.2020
Customer Service Relations Specialist
Vaco Staffing
04.2010 - 05.2012
Customer Service Coordinator
H & R Block
12.2002 - 04.2009
Associate of Arts - General Education
San Diego Mesa College
High School Diploma -
University City High School
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