Summary
Overview
Work History
Education
Skills
Accomplishments
Published Author
Projects
Timeline
Sierra Tartaglia

Sierra Tartaglia

Summary

With a strong background in customer service, team management, and event coordination, I excel at building meaningful relationships and creating organized, efficient workflows. My strengths in communication, organization, and leadership enable me to contribute meaningfully in diverse professional environments. I am passionate about mentoring, training, and supporting others, bringing strong problem-solving abilities and a keen attention to detail to every task. Thriving in fast-paced environments, I balance multitasking with a calm, professional approach. My experience guiding individuals, managing logistics, and navigating challenges equips me to contribute effectively in roles that require collaboration, planning, and proactive support. Utilizing my Interdisciplinary Degree in Psychology, Sociology, and Business, I offer a unique perspective on human behavior, social dynamics, and organizational systems that allows me to support and lead others with insight and purpose.

Overview

7
7
years of professional experience

Work History

Server

Barbacoa Grill
09.2024 - Current
  • Provide exceptional and personalized customer service in a fine-dining environment, focused on creating memorable guest experiences
  • Maintain a polished, energetic, and professional demeanor during high-volume shifts, balancing multiple tables with composure and urgency
  • Demonstrate in-depth knowledge of menu items, wine pairings, and specialty cocktails to confidently guide guest selections and elevate the dining experience
  • Consistently upsell beverages, add-ons, and desserts, contributing to increased check averages and overall sales performance
  • Accurately execute orders and coordinate timing with kitchen and bar staff to deliver a seamless, high-quality service flow
  • Collaborate closely with team members to maintain a smooth front-of-house operation and uphold brand standards
  • Thrive in a fast-paced environment by staying organized, anticipating guest needs, and responding swiftly to changing priorities

Bar Supervisor

Pinz Bar and Grill
12.2019 - 08.2024
  • Supervise bar operations and manage multiple sections of a busy dining room, ensuring efficient service and a high level of customer satisfaction
  • Refined and updated the regular drink menu, introduced new specialty cocktails, and curated weekly drink specials based on liquor inventory, optimizing stock usage while ensuring fresh and engaging offerings
  • Accurately calculated checks, handled transactions, and managed server banks, ensuring smooth financial operations and minimizing errors during peak hours
  • Coordinate and set up special events, private parties, and banquets, maintaining a professional and seamless experience for guests
  • Lead and train new employees, ensuring all team members are knowledgeable about company practices and service standards
  • Foster strong rapport with guests, using suggestive selling techniques to enhance the dining experience and drive sales
  • Resolve customer issues swiftly, ensuring satisfaction and repeat business in a fast-paced environment
  • Conduct weekly liquor and inventory counts, ensuring accurate stock levels and compliance with company policies
  • Place timely and accurate liquor orders based on inventory assessments, minimizing shortages and ensuring bar efficiency

Lead Server

13th Street Pub and Grill
08.2021 - 11.2023
  • Delivered exceptional, friendly, and efficient service, consistently ensuring guest satisfaction and a memorable dining experience
  • Accurately recorded orders and ensured timely delivery to the correct tables, maintaining smooth service flow
  • Skillfully anticipated and addressed guest needs, providing proactive service to enhance the overall experience
  • Consistently achieved high sales by utilizing upselling techniques and recommending menu items based on guest preferences
  • Managed floor operations, including opening and closing duties, as well as overseeing side work to ensure team readiness
  • Trained new servers and support staff in various roles, ensuring they met service standards and operated efficiently
  • Effectively managed multiple sections, providing support to other servers during high-volume periods
  • Built strong rapport with guests, creating a welcoming atmosphere and ensuring personalized service that encouraged repeat visits

Sales Lead

Victoria’s Secret
09.2020 - 04.2021
  • Drove store sales and growth by personally engaging customers and providing tailored product recommendations
  • Enhanced the customer shopping experience by asking insightful questions and identifying their needs
  • Delivered a friendly and efficient cash wrap experience, ensuring accurate and seamless transactions at the Point of Sale
  • Reinforced customer purchasing decisions at checkout and encouraged additional purchases to maximize sales
  • Exceeded Angel Card sales targets by effectively promoting the benefits to customers, driving sign-ups and fostering long-term customer loyalty
  • Assisted with various store operations, including markdowns, re-ticketing, and managing out-of-stock items
  • Consistently exceeded sales targets, contributing to top-line store results through proactive action and productivity

Shift Lead

Soup Kettle Grille
08.2018 - 08.2019
  • Cooked meals to order and maintained timely food preparation
  • Maintained and stocked inventory
  • Handled money and ran the cash register
  • Opening and closing duties
  • Provided friendly customer service
  • Created a clean and comfortable environment for guests and staff
  • Kept all food stations well stocked and properly labeled
  • Greeted customers and answered questions about the menu
  • Created purchase orders for food and supplies distributors

Communications Intern

Meridian Chamber of Commerce
09.2018 - 03.2019
  • Assisted in planning and executing events, including galas, workshops, grand openings, ribbon cuttings, Governor Q&A sessions, and committee meetings
  • Sent weekly newsletters to over 700 members, ensuring timely and accurate communication of Chamber activities and updates
  • Interacted with local business leaders and community members, building relationships and fostering a collaborative environment
  • Updated and edited the Chamber website, ensuring content was current, accurate, and engaging for members and visitors
  • Handled incoming phone calls and inquiries, providing clear, helpful information to members and the public
  • Assisted travelers by connecting them with local businesses and promoting Boise’s lifestyle, enhancing their visit experience
  • Built connections with a diverse range of community groups, expanding professional networks and fostering engagement with the Chamber

Education

Bachelor of Science - Psychology, Sociology & Business

Boise State University
05.2025

Dean’s List with High Honors


Skills

  • Proficient in Microsoft Office
  • Collaborative leadership
  • Prioritization and scheduling tasks
  • Client engagement
  • Effective communication through active listening
  • Strong organizational abilities
  • Cross-functional teamwork
  • Consistent professionalism
  • Proven sales expertise

Accomplishments

  • Recognized for leadership potential and entrusted with supervisory duties, including scheduling, conflict resolution, and team coaching.
  • Utilized insights from psychology and sociology to improve team dynamics and enhance client engagement strategies.
  • Published author of a food and wine pairing book, showcasing expertise in research, writing, and creative project management from concept to completion.
  • Completed a Bachelor of Science in Interdisciplinary Studies with an emphasis on Psychology, Sociology, and Business, blending behavioral science with organizational knowledge to effectively understand and support people in professional settings.

Published Author

Authored and published a book on wine and food pairings, highlighting expertise in research, writing, and creative project management, while demonstrating strong communication skills and the ability to manage a comprehensive project from start to finish.

Projects

Pour Decisions: A Mini Guide to Wine and Food Pairing 

Kindle: https://a.co/d/7fBgvYl

Paperback: https://a.co/d/9Gbwy4z

Red Wine Timeline

https://docs.google.com/presentation/d/1RgKzUX8joz6DVmXsm2ohntDg-D3E-8L9tMq2IsCUH7s/edit?usp=sharing

Business Portfolio 

https://sites.google.com/view/sierratartagliaportfolio/home 

Ovambo Research Paper

https://docs.google.com/document/d/1lVBvUYixGuv8RmJz6amHI1lU1LyR924f/edit?usp=sharing&ouid=110917830091420107710&rtpof=true&sd=true

Radical Sociology Essay 

https://docs.google.com/document/d/1iJO9FF0jt92yqiBBawZbxc_Yqyd9d_wi/edit?usp=sharing&ouid=110917830091420107710&rtpof=true&sd=true 

Heretic – Evidence of Group Cohesion, Violence/Aggression and Social Influence in the Film

https://docs.google.com/document/d/1aVdOJB_1_UEITJOwI4vj9XT4AQlDskUE/edit?usp=sharing&ouid=110917830091420107710&rtpof=true&sd=true

Timeline

Server - Barbacoa Grill
09.2024 - Current
Lead Server - 13th Street Pub and Grill
08.2021 - 11.2023
Sales Lead - Victoria’s Secret
09.2020 - 04.2021
Bar Supervisor - Pinz Bar and Grill
12.2019 - 08.2024
Communications Intern - Meridian Chamber of Commerce
09.2018 - 03.2019
Shift Lead - Soup Kettle Grille
08.2018 - 08.2019
Boise State University - Bachelor of Science, Psychology, Sociology & Business

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Sierra Tartaglia