Sierra Theogene
Newark,NJ
Summary
Self-motivated, dependable Residential Advisor committed to facilitating environment that creates fulfilling sense of home. Provided compassionate support while adhering to mission of organization. Excellent communication and relationship building skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Resident Advisor
Department Of Homeless Services
02.2023 - Current
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.
- Reported illnesses, emergencies and crisis situations immediately to appropriate persons for assistance.
- Supported personal needs of residents dealing with diverse conditions.
- Assisted over 50 residents with transitioning into new living environment and maintained strong relationships with residents.
- Solved grievances and complaints by collaborating with residents.
- Enforced policies and safety standards through building and room rounds.
- Planned and organized social and educational activities to promote community building and personal development among students.
- Mediated conflict to provide safe and secure environment through policy enforcement.
Home Health Aide
White Glove Community Care
07.2022 - 11.2023
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted clients with bathing, dressing and incontinence care.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Helped clients stay happy and healthy by providing mental and emotional support.
Sales Representative
Embrace Management
12.2022 - 01.2023
- Developed key customer relationships to increase sales.
- Fostered relationships with customers to expand customer base and retain business.
- Created successful strategies to develop and expand customer sales.
- Monitored customer order process and addressed customer issues.
- Demonstrated product features to align with customer needs.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
Merchandiser
SAS Retail Services
01.2021 - 07.2022
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Helped customers locate desired items and assisted with carrying heavy loads.
- Built effective partner store relationships to improve customer satisfaction.
Education
No Degree - Human Resources Management
Capella University
Minneapolis, MN05.2026
Skills
- Compassionate Client Care
- Locating Individuals
- Time Management
- Service-Oriented
- Placement Optimization
- Adaptability and Flexibility
- Relationship Building
- MS Office Proficiency
- Problem-Solving
- Client Support
Certification
- Home Care Aide (HHA)
Timeline
Resident Advisor
Department Of Homeless Services
02.2023 - Current
Sales Representative
Embrace Management
12.2022 - 01.2023
Home Health Aide
White Glove Community Care
07.2022 - 11.2023
Merchandiser
SAS Retail Services
01.2021 - 07.2022
No Degree - Human Resources Management
Capella University
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