Sierra Thibodeaux
Winnie,TX
Summary
Hardworking, highly-motivated employee with customer service, multitasking and time management abilities. Strong work ethic,adaptability and exceptional interpersonal skills. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Agent
Iqor Holdings US
Tempe, AZ
10.2021 - Current
- Responded promptly to customer inquiries and complaints in a professional manner.
- Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms.
- Utilized computer systems for tracking, information gathering and and or troubleshooting.
- Attended team meetings regularly to discuss updates on products, services and policies changes.
- Participated in ongoing training programs related to job duties or responsibilities.
- Adhered strictly to company policies regarding confidentiality of client information.
- Responded promptly to customer service calls and inquiries from diverse groups of individuals.
- Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
High School Diploma -
Evadale High School
Evadale, TX06-2015
Some College (No Degree) - Occupational Safety And Hazard
Lamar Institute of Technology
Beaumont, TXSkills
- Customer Service Abilities
- Strong Communication Abilities
- Documenting Information
- Positive Attitude
- Clear Communication
- Problem-Solving Skills
- Problem-Solving
- Resolving Customer Issues
References
References available upon request.
Timeline
Agent
Iqor Holdings US
10.2021 - Current
High School Diploma -
Evadale High School
Some College (No Degree) - Occupational Safety And Hazard
Lamar Institute of Technology
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