Summary
Overview
Work History
Education
Skills
Timeline
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SIERRA THOMAS

Loganville,GA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

11
11
years of professional experience

Work History

Life Insurance Advisor

Origin8Cares
02.2023 - Current
  • Set up clients with new policies, including calculating premiums and establishing payment methods
  • Promoted insurance policy sales with persuasive explanations of plan features and advantages against competitor options
  • Customized insurance programs for individual customers to cover target risk types
  • Expanded client base with powerful marketing, cold calling and referral management
  • Answered incoming calls, chat messages and email communications to handle product concerns
  • Displayed positive, professional and empathetic tone to deliver consistently superior service
  • Understood client needs and advised on relevant products, services or opportunities.

Customer Service Specialist

IRS
02.2021 - 04.2023
  • Input customer information and interactions
  • Anticipated needs and resolved problems to keep customers happy
  • Answered inbound calls to handle various concerns, and address tax concerns
  • Collaborated with internal departments to find resolutions and conduct further research on customer account
  • Collaborated across departments to resolve customer-related issues
  • Delivered fast and friendly service to handle questions and service complaints.

Area Supervisor

Costco Wholesale
11.2012 - 06.2021
  • Met daily goals consistently through effective scheduling and assignment delegation, balancing workflows to keep employees satisfied and on-task
  • Maintained exceptional customer relations, smoothly handling routine and complex issues with same attention to detail and diligence
  • Enhanced team performance with careful monitoring and personnel empowerment
  • Handled daily opening and closing procedures independently, verifying cleanliness, handling cash and monitoring customer flow in the warehouse and truckflow in the depot activities
  • Enhanced customer satisfaction by enforcing service-oriented policies
  • Set schedules to cover demand without exceeding labor budget.

Education

Bachelor of Science (B.S.) - Business Management- HR Concentration -

Coastal Carolina University
05.2015

Skills

  • Telephone Etiquette
  • Problem Resolution
  • Product Knowledge
  • Call Triaging
  • Information Security
  • 10-Key
  • Active Listening
  • Computer Proficiency
  • Microsoft PowerPoint
  • Time Management
  • Account Updating
  • Call Management

Timeline

Life Insurance Advisor

Origin8Cares
02.2023 - Current

Customer Service Specialist

IRS
02.2021 - 04.2023

Area Supervisor

Costco Wholesale
11.2012 - 06.2021

Bachelor of Science (B.S.) - Business Management- HR Concentration -

Coastal Carolina University

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SIERRA THOMAS