Sierra Thompson

• Collaborated with team members to provide seamless assistance across all areas of the store.
• Improved overall store appearance by maintaining cleanliness standards throughout the sales floor and common areas.
• Ensured product availability by restocking shelves and organizing merchandise displays for easy access.
• Optimized store operations by assisting with opening or closing procedures as needed.
• Enhanced guest experience by providing exceptional customer service and addressing inquiries promptly.
• Enhanced team productivity through proactive communication, coordination, and cooperation with colleagues.
• Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
• Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
• Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
• Managed high-volume workloads under tight deadlines while maintaining focus on delivering exceptional service to every customer.
• Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
• Maintained a clean and inviting store environment, contributing to a pleasant shopping experience for guests.
• Investigated and resolved customer inquiries and complaints quickly.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Maintained up-to-date knowledge of product and service changes.
• Met customer call guidelines for service levels, handle time and productivity.
• Educated customers about billing, payment processing and support policies and procedures.
• Delivered prompt service to prioritize customer needs.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Exhibited high energy and professionalism when dealing with clients and staff.

Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

• Reduced wait times for guests by effectively coordinating with other team members during peak hours.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Supported needs of multiple guest, wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality.

• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Welcomed customers and helped determine their needs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.