Summary
Overview
Work History
Education
Skills
Certification
Timeline

Sierra Tillotson

Suite Attendant/Front Desk Receptionist/Bartender
Metairie,LA

Summary

I'm an ambitious and determined individual dedicated to achieving success independently and as a valuable team member. Guided by strong leadership, excels in executing tasks efficiently and effectively. Known for supportive nature and excellent verbal communication skills, providing encouragement and fostering positive relationships with colleagues. Always prepared to tackle challenges head-on, a reliable asset in any workplace setting.

Overview

19
19
years of professional experience
1
1
Certification
5
5
years of post-secondary education

Work History

Hotel Front Desk Clerk

RODEWAYINN
03.2023 - Current
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Maintained a clean and organized front desk area, creating a welcoming environment for guests.
  • Developed strong working relationships with colleagues, fostering teamwork and seamless service delivery across all departments.
  • Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
  • Trained staff to provide excellent customer service, apply best practices and comply with procedures.
  • Promoted company loyalty programs effectively at the front desk area leading to an increase in membership enrollments and repeat business.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.

Suite Attendant/ Bartender

Ceasars Superdome/Sodexo Live
04.2017 - Current
  • Managed inventory of suite amenities.
  • Followed safety protocols across guest suites and shared spaces.
  • Demonstrated excellent communication skills when interacting with guests, addressing their concerns and fulfilling their requests promptly.
  • Maintained detailed records of guest preferences, utilizing information to provide tailored services during future visits.
  • Ensured cleanliness and hygiene of suites, contributing to a comfortable and welcoming environment for guests.
  • Resolved minor maintenance issues within suites promptly, collaborating with engineering staff when necessary for more complex problems.
  • Improved guest satisfaction by providing top-notch Suite Attendant services in a timely and efficient manner.

Sales associate

The Shoe Department
02.2009 - 08.2010
  • Sales associate, assisted customers in selection of shoe styles and fittings.
  • Conducted Inventory controls, product arrangement, adjusted prices and posted advertisements
  • Provided office and clerical support, and coordinated mail distribution

Greeter/ Cashier

Armadillo Flea Market
08.2006 - 07.2008
  • Welcomed customers and provided information on building activities, what to look for, where to find it and any additional assistance or information as needed
  • Collected vendor booth fees, counted money, validated registers, used computer to make booth assignments and coordinated vendor placements
  • Sold vendors the necessary products to set up stations

Education

High School/Diploma -

Parkview Baptist H.S., Sulphur, L.A
08.2001 - 05.2006

Skills

  • Telephone skills
  • Injections
  • Phlebotomy
  • Med Admin
  • EKG
  • Throat Cultures
  • Capillary sticks
  • Vital Signs
  • Flexibility
  • Maintaining cleanliness
  • Strong multitasking
  • Proactive approach
  • Stress tolerance
  • Discretion and confidentiality
  • Exceptional communication
  • Initiative-taking
  • Efficient task prioritization

Certification

  • Certified Clinical Medical Assistant, Job Corps Of New Orleans, New Orleans, LA ,12/10/10.Triaging patients, Assisting with equipment (etc.), Performing tests/urinalysis strip test, Setting up rooms for patients comfort, Vital signs, Throat cultures
  • Certified Phlebotomy Technician, Job Corps Of New Orleans, New Orleans, LA, 12/10/10, Performing Injections, Performing venipuncture, Performing capillary sticks, Practice phlebotomy 45 hour bi-weekly, Certified in CPR
  • Bartender Certification 04/2017
  • T.I.P.S Certification 04/2017

Timeline

Hotel Front Desk Clerk - RODEWAYINN
03.2023 - Current
Suite Attendant/ Bartender - Ceasars Superdome/Sodexo Live
04.2017 - Current
Sales associate - The Shoe Department
02.2009 - 08.2010
Greeter/ Cashier - Armadillo Flea Market
08.2006 - 07.2008
Parkview Baptist H.S. - High School/Diploma,
08.2001 - 05.2006

Similar Profiles

CREATE PROFILE
Sierra TillotsonSuite Attendant/Front Desk Receptionist/Bartender