Sierra Timms
Kaufman,Texas
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Senior Customer Service Specialist
Vacasa
11.2017 - 01.2023
- Helped employees with inquiries about policies and procedures and coordinated resolutions to both common problems and unique challenges.
- Oversaw work of junior customer service agents, helping to motivate strong performance and improve overall knowledge with focus on mentoring and coaching.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Customer Service Representative
Beachside Vacation Rentals
05.2017 - 11.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Port Aransas High School
Port Aransas, TX05.2017
Skills
- Staffing Oversight
- Client Engagement
- Inbound and Outbound Calling
- Call Control
- Examination Scheduling
- Coaching and Mentoring
- Selling Skills
- Customer Complaint Management
- Training and Development
Timeline
Senior Customer Service Specialist
Vacasa
11.2017 - 01.2023
Customer Service Representative
Beachside Vacation Rentals
05.2017 - 11.2017
High School Diploma -
Port Aransas High School
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