Sierra Timms
Kaufman,Texas
Summary
Highly proficient Senior Customer Service Representative with demonstrated customer service orientation and interpersonal and communication skills to effectively handle multiple tasks in fast-paced environment. Quality-focused producer consistently meets team and department production targets by delivering strong output to achieve metrics. Mentors new hires and existing staff in call handling best practices to promote accurate and consistent call responses.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Texas Pain Network
01.2023 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Completed patient referrals to other medical specialists.
- Assisted with medical coding and billing tasks.
- Received and routed laboratory results to correct clinical staff members.
Senior Customer Service Specialist
Vacasa
11.2017 - 01.2023
- Helped employees with inquiries about policies and procedures and coordinated resolutions to both common problems and unique challenges.
- Oversaw work of junior customer service agents, helping to motivate strong performance and improve overall knowledge with focus on mentoring and coaching.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Customer Service Representative
Beachside Vacation Rentals
05.2017 - 11.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Port Aransas High School
Port Aransas, TX05.2017
Skills
- Staffing Oversight
- Client Engagement
- Inbound and Outbound Calling
- Coaching and Mentoring
- Customer Complaint Management
- Bookkeeping Support
- Sales and Upselling
- Quote Generation
- Error Reviews
- Good Communication Skills
- Insurance Approvals
- Troubleshooting
- Staff Training
Timeline
Medical Receptionist
Texas Pain Network
01.2023 - Current
Senior Customer Service Specialist
Vacasa
11.2017 - 01.2023
Customer Service Representative
Beachside Vacation Rentals
05.2017 - 11.2017
High School Diploma -
Port Aransas High School
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