Summary
Overview
Work History
Education
Skills
Timeline
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Sierra trinidad

Houston,TX

Summary

Motivated Shift Supervisor leveraging team skills to build customer-driven sales experience. Takes initiative to create a fun work environment while always delivering service with enthusiasm. Excellent problem-solving skills to work within busy and constantly changing environment.

Overview

5
5
years of professional experience

Work History

Barista Shift Supervisor

Starbucks
Houston, TX
09.2019 - 10.2023
  • Conducted weekly inventory of supplies, equipment, and food items.
  • Monitored staff performance to ensure quality standards were met.
  • Assigned tasks to team members based on their strengths and skill sets.
  • Ensured compliance with health department regulations related to food handling practices.
  • Resolved customer complaints in a polite and professional manner.
  • Adhered to company policies regarding break times for employees.
  • Promoted positive team morale by encouraging collaboration among staff members.
  • Encouraged baristas to suggest creative ideas for improving customer experience.
  • Created weekly reports summarizing employee performance metrics and customer feedback scores.
  • Counted and balanced cash drawer at the beginning and end of shift.
  • Verified all transactions were accurate, signed off on documents, and recorded discrepancies.
  • Performed daily deposits in accordance with bank policies and procedures.
  • Maintained records of all financial transactions for audit purposes.

Barista Trainer

Starbucks
Houston, TX
12.2018 - 09.2019
  • Developed detailed lesson plans to ensure consistent delivery of training materials.
  • Assessed skill levels of new and existing baristas, providing individualized training plans.
  • Created a comprehensive Barista Handbook for use as a reference guide during trainings.
  • Monitored staff performance to ensure adherence to company standards.
  • Analyzed feedback from customers and staff to identify areas for improvement in training methods or procedures.
  • Evaluated employee progress throughout the course of their training program.
  • Demonstrated safe working environment protocols while instructing baristas on how to properly operate espresso machines, grinders, brewers.
  • Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.

Barista

Starbucks
Houston, TX
08.2018 - 12.2018
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Adhered to health department regulations concerning sanitation standards.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Maintained calm demeanor during high-volume periods and special events.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Collected payments and provided accurate change.
  • Developed and maintained effective working relationships with colleagues.

Education

High School Diploma -

Hastings High School
Houston, TX
06-2018

Some College (No Degree) - Health Sciences

Houston Community College
Houston, TX

Skills

  • Cash Handling Accuracy
  • New Employee Training
  • Inspirational Leadership
  • Computer Literacy
  • Inventory Management
  • Conflict Resolution
  • Goal Setting and Tracking

Timeline

Barista Shift Supervisor

Starbucks
09.2019 - 10.2023

Barista Trainer

Starbucks
12.2018 - 09.2019

Barista

Starbucks
08.2018 - 12.2018

High School Diploma -

Hastings High School

Some College (No Degree) - Health Sciences

Houston Community College

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Sierra trinidad