Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sierra Trombley

Pennellville,NY

Summary

Proven to excel in fast-paced environments, I leveraged my Adobe expertise and exceptional customer service skills at Southern Adventist University and Instacart, enhancing student engagement and achieving high customer satisfaction ratings. My strategic approach to problem-solving and efficient shopping ensured order accuracy and productivity, making me a reliable asset to any team. Familiar with campus life and ways to help students integrate and navigate educational processes. Top-notch abilities in event planning, student coaching and enrollment management. Attentive, diligent and personable. Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Dependable Food Service Worker with solid background in foodservice and related positions. Works effectively within teams on timely, high-quality food preparation to drive patron satisfaction.

Overview

2
2
years of professional experience

Work History

Student Ambassador

Southern Adventist University
08.2023 - Current
  • Answered questions from visitors and potential students about university life.
  • Led campus tours for prospective students every semester.
  • Collaborated with other departments to promote student engagement.
  • Participated in university marketing campaigns by providing testimonials and sharing personal experiences through various forms of media, including social media, print materials, and videos.

Instacart Shopper

Instacart
11.2022 - Current
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
  • Worked productively with customers to meet order requirements and service expectations.
  • Increased customer satisfaction by providing timely and efficient grocery shopping services.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Loaded and unloaded orders at customer's homes or locations.
  • Utilized the Instacart app proficiently for order tracking, updates, and communication with customers.
  • Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Consulted with customers on food selections and custom order requests.
  • Enhanced customer loyalty by consistently delivering exceptional service and maintaining a professional demeanor.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Tracked substitutions and informed customers of changes.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high levels of accuracy in fulfilling orders, ensuring a positive customer experience.
  • Navigated challenging traffic situations calmly while ensuring timely deliveries and minimizing delays.
  • Noted customer special requests, preferences, and favorite products in CRM to enhance service and build brand loyalty.
  • Consistently met deadlines and quality goals for accuracy and timeliness.

Food Service Worker

Southern Adventist University
08.2022 - 12.2023
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Developed and maintained positive relationships with customers to enhance service.
  • Learned other teammates' work tasks to train as backup.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

Education

High School Diploma -

Union Springs Academy
Union Springs, NY
06.2022

Skills

  • Student Engagement
  • Customer service skills
  • Student Mentoring
  • Campus Tours
  • Data Entry
  • Adobe expertise
  • Problem-Solving
  • Mobile app proficiency
  • Reading Comprehension
  • Strong Work Ethic
  • Product picking
  • Reliability and punctuality
  • Order Accuracy
  • Quick Learner
  • Delivery Management
  • Graphic Design

Languages

Portuguese
Professional Working

Timeline

Student Ambassador

Southern Adventist University
08.2023 - Current

Instacart Shopper

Instacart
11.2022 - Current

Food Service Worker

Southern Adventist University
08.2022 - 12.2023

High School Diploma -

Union Springs Academy

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Sierra Trombley