Sierra Turner
Baltimore,MD
Summary
Adept at maintaining confidentiality and providing unparalleled customer service, I excelled in patient access roles at Johns Hopkins Health System, mastering skills in appointment scheduling and patient registration. Leveraging exceptional communication and problem-solving abilities, I enhanced patient experience and streamlined processes, significantly reducing scheduling errors.
Overview
17
17
years of professional experience
Work History
Patient Access Specialist II
Johns Hopkins Health System
07.2012 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Participated in ongoing training programs to stay current with industry trends and best practices in patient access services.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
- Answered incoming calls, and scheduled appointments.
Patient Scheduler
American Radiology Services
09.2007 - 07.2012
- Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
- Streamlined appointment scheduling by implementing an efficient online booking system.
- Ensured that all required pre-appointment documentation was complete, reducing last-minute cancellations due to missing paperwork or information gaps.
- Maintained strict adherence to HIPAA guidelines while handling sensitive patient information during the scheduling process.
- Managed high call volumes efficiently while maintaining a professional demeanor and providing exceptional customer service to both internal staff members and external callers alike.
- Provided excellent customer service to patients, answering inquiries about radiology procedures and billing processes promptly and accurately.
- Upheld HIPAA regulations and standards for protecting patient information.
- Answered incoming calls for appointment scheduling.
Education
High School Diploma -
Southern High School
Baltimore, MD06.2003
Skills
Appointment Scheduling
Professionalism and Ethics
Exceptional communication
Documentation accuracy
Patient Registration
Customer Service
Problem-Solving
Phone and Email Etiquette
Multitasking and Organization
Timeline
Patient Access Specialist II
Johns Hopkins Health System
07.2012 - Current
Patient Scheduler
American Radiology Services
09.2007 - 07.2012
High School Diploma -
Southern High School
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