Summary
Overview
Work History
Education
Skills
Timeline
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Sierra Tyler

Bailey,NC

Summary

Dynamic quality control specialist with extensive experience at Bridgestone, focusing on material quality and GMP compliance. Proven ability to lead teams and foster collaboration, resulting in significant enhancements in operational efficiency and product quality. Strong project management and data analysis expertise drive customer satisfaction and adherence to safety standards. Career goals include leveraging skills to further optimize processes in a challenging environment.

Overview

11
11
years of professional experience

Work History

Production Operator

Bridgestone Retail Operations LLC.
Wilson, NC
12.2021 - Current
  • Ensured optimal machine performance by conducting regular operation checks, calibration, and maintenance.
  • Documented inspections, production data, and material usage to ensure accurate record-keeping.
  • Ensured compliance with safety precautions and GMP guidelines to maintain operating standards.
  • Completed orders on time, ensuring full compliance with job specifications and quality standards.
  • Communicated effectively with team members to prevent mishaps and ensure quality control of rubber products.

Lead Food Service (Military)

Food Service Industry
Quantico, VA
08.2019 - 12.2021
  • Prepared workstations and service areas for daily food service, ensuring seamless operations.
  • Exhibited professionalism in interactions with customers and coworkers.
  • Ensured compliance with food safety regulations and maintained high standards of cleanliness.
  • Facilitated collaboration between FOH and BOH personnel to guarantee smooth processes.
  • Maintained accurate daily inventory records to ensure proper stock levels.

Customer Service Agent

Alorica
, Virginia
06.2014 - 08.2019
  • Provided exceptional customer service by troubleshooting cable issues and scheduling technician appointments.
  • Assisted customers with cable needs and billing inquiries, ensuring satisfaction through accurate documentation.
  • Managed device and equipment upgrades and shipments while maintaining thorough records of customer interactions and resolutions.
  • Demonstrated proficiency in Microsoft Word and Excel. Adapted swiftly to both new and existing company programs.

Education

MBA - Business Administration And Management

Strayer University
Wilson, NC

Skills

  • Material quality control
  • Call center experience
  • Strategic Leadership
  • Collaborative Problem-Solving
  • Project Management
  • Digital Literacy
  • Call handling
  • Sales and upselling
  • Data entry
  • Appointment scheduling
  • Typing speed of 50 wpm
  • Expertise in Excel

Timeline

Production Operator

Bridgestone Retail Operations LLC.
12.2021 - Current

Lead Food Service (Military)

Food Service Industry
08.2019 - 12.2021

Customer Service Agent

Alorica
06.2014 - 08.2019

MBA - Business Administration And Management

Strayer University

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Sierra Tyler