Sierra W. Simms
Port Angeles,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Clinic Registration Supervisor
Olympic Medical Physicians
01.2022 - Current
- Hired, managed, developed and trained staff, established and monitored goals, and conducted quarterly performance reviews for staff.
- Improved staffing during busy periods by creating employee schedules, monitoring call-outs, and assessing patient loads for a team of 30 registrars across 10 different clinical locations.
- Accomplished multiple tasks and projects within established timeframes.
- Defined clear targets and objectives and communicated to team members.
- Monitored staff KPI's for trends and used data for individual performance reviews and strategic planning for team in it's entirety.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager
Clinic Registration Assistant Supervisor
Olympic Medical Physicians
08.2021 - 01.2022
- Assisted registration team duties, answering questions and accurately using EHR system.
- Evaluated employee performance through audits and conveyed constructive feedback to improve skills.
- Created training processes for new employees.
- Cross-trained existing employees to maximize team agility and performance.
Clinic Registration Representative
Olympic Medical Physicians
08.2019 - 08.2021
- Collected and updated demographic and insurance information from patients for medical record and billing purposes.
- Verified insurance benefits and checked for pre-authorizations before any medical visits were performed.
- Answered patient questions and inquiries regarding registration process and documentation.
- Assisted in processing patient payments via cash, checks and credit cards.
- Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
Front Desk Receptionist
Olympic Lodge
03.2018 - 08.2019
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Crew Member
Taco Time Northwest
10.2015 - 04.2018
- Operated as full-service food provider in fast food establishment by taking orders, preparing meals and collecting payments.
- Checked completed orders for accuracy and bagged meals for easy carrying.
- Maintained clean, sanitized and well-organized food preparation zones to promote store efficiency.
- Promoted customer loyalty by efficiently handling food and service complaints.
Education
Associates Degree -
Peninsula College
Port Angeles, WA2016
High School Diploma - undefined
Port Angeles High School
Port Angeles, WA2014
Skills
- Effective Communication
- Schedule Management
- Analytical Skills
- Adaptability
- Decision Making
- Workload Prioritization
- Process Improvement
- Problem Solving
Timeline
Clinic Registration Supervisor
Olympic Medical Physicians
01.2022 - Current
Clinic Registration Assistant Supervisor
Olympic Medical Physicians
08.2021 - 01.2022
Clinic Registration Representative
Olympic Medical Physicians
08.2019 - 08.2021
Front Desk Receptionist
Olympic Lodge
03.2018 - 08.2019
Crew Member
Taco Time Northwest
10.2015 - 04.2018
Associates Degree -
Peninsula College
High School Diploma - undefined
Port Angeles High School
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