Summary
Overview
Work History
Education
Skills
Timeline
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Sierra Waltemyer

Mount Joy,PA

Summary

Proven team player with a track record of enhancing customer satisfaction through exceptional support and problem-solving skills, receiving both customer and peer praise in all positions. Skilled in money handling and complaint resolution, demonstrating a dependable and responsible attitude. Eager to continue learning and increase my knowledge base to better serve both my customers and employers. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Motivated Team Member committed to contributing to business success. Experienced in providing high-quality work. Focused on accuracy, customer satisfaction, and team productivity.

Overview

3
3
years of professional experience

Work History

Team Associate

Slime Time
02.2024 - 05.2024
  • Contributed to event success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Operated register to process payments and collect cash payment for order totals.
  • Maintained productive, efficient approach to all tasks from opening the store and managing the shift through closing the store.
  • Prepared the day for every customer, and each event from set-up to clean-up.
  • Built strong relationships with customers through positive attitude and attentive responses.

Activities Assistant

Elizabethtown Nursing And Rehabilitation Center
11.2023 - 03.2024
  • Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
  • Enhanced resident engagement by assisting with diverse activities such as arts, crafts, games, and outings.
  • Implemented activities to address needs of participants with varying abilities.
  • Provided emotional support and companionship to improve quality of life for residents.
  • Provided clear communication to staff, residents, and family members regarding upcoming events and any necessary accommodations or modifications needed for participation.
  • Engaged residents through events, small groups, and personal attention.
  • Promoted exceptional quality of life for residents by innovating, assisting with entertaining and stimulating activities.
  • Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
  • Facilitated smooth transitions between activities through efficient set-up and break-down procedures, minimizing downtime for participants.
  • Increased social interaction among residents through facilitating group activities and fostering a sense of community.
  • Demonstrated flexibility and adaptability when faced with unforeseen circumstances or changes to scheduled programming, ensuring a consistently enjoyable experience for residents.
  • Maintained cleanliness standards within activity spaces through diligent organization efforts and adherence to infection control protocols.
  • Assisted in training new staff members on proper procedures for conducting activities while maintaining a safe environment for residents.
  • Ensured compliance with safety regulations during all activities, minimizing risk of injury to participants.
  • Assisted in preparing recreational materials and supplies for each activity.
  • Monitored participation in recreational activities to provide assistance to participants.
  • Transported and escorted program participants to and from activities.
  • Resolved conflicts that arose between Residents by listening to complaints and finding appropriate solutions.
  • Supervised Resident activities to address behavioral issues and promote fun, safety and inclusivity.

Teller

Northwest Bank
07.2023 - 12.2023
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Educated customers on use of banking website and mobile apps.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Handled complex transactions such as foreign currency exchanges with accuracy and efficiency.
  • Conducted regular self-assessments of performance to identify areas for growth or improvement within the role of a Teller.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.
  • Handled various accounting transactions.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Referred customers to other banking departments for specialized services.

Barrista

Dunkin' Donuts
11.2022 - 05.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Used POS system to accurately enter orders and process payments.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Promoted additional items with beverages, increasing store sales.

Team Member

Tropical Smoothie
09.2021 - 11.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted with inventory counts and stocking of merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.

Cook

Good Burrito
02.2021 - 09.2021
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.

Education

High School Diploma -

Donegal High School
Mount Joy, PA
05.2021

Skills

  • Decision-making capabilities
  • Attention to Detail
  • Following Instructions
  • Teamwork and Collaboration
  • Positive Attitude
  • Money Handling
  • Complaint resolution
  • Dependable and Responsible
  • Clear Communication
  • Proficient in CARE
  • Customer Service
  • Problem-Solving

Timeline

Team Associate

Slime Time
02.2024 - 05.2024

Activities Assistant

Elizabethtown Nursing And Rehabilitation Center
11.2023 - 03.2024

Teller

Northwest Bank
07.2023 - 12.2023

Barrista

Dunkin' Donuts
11.2022 - 05.2023

Team Member

Tropical Smoothie
09.2021 - 11.2022

Cook

Good Burrito
02.2021 - 09.2021

High School Diploma -

Donegal High School

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Sierra Waltemyer