Sierra Ward

• Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
• Prepared summaries of damage, payments, and policy coverage.
• Assisted counsel in preparing answers, providing documentation, and information for discovery request.
• Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
• Examined claims forms and other records to determine insurance coverage.
• Streamlined the discovery process for quicker resolution of cases by meticulously organizing and reviewing medical records.

• Analyzed workers compensation, short term disability and liability claims
• Analyzed information gathered by investigation and reported findings and recommendations.
• Maintained contact with claimants and attorneys to determine treatment status.
• Managed caseloads effectively while maintaining high-quality work standards and meeting strict deadlines consistently.
• Maintained detailed records of all claims activities, ensuring compliance with regulatory requirements and company policies.
• Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.

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• Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
• Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
• Conducted thorough investigations into each claim, gathering relevant data and documentation to support decision-making processes.
• Reduced claims processing time by implementing efficient analytical techniques and strategies.

• Managed filing system, entered data and completed other clerical tasks.
• Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
• Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
• Respond to walk-ins and answer general questions regarding Community Prosecutions and the State’s Attorney’s Office
• Copy and fax documents.
• Assist in preparing court files
• Interact with the public.
• Maintain confidentiality of information.