Sierra Washington
1810 Hickory Hollow Terrace ,TN
Summary
Proven Patient Service Specialist from Vanderblit Orthopaedics, adept in healthcare systems knowledge and delivering exceptional customer service. Excelled in patient confidentiality and conflict resolution, enhancing patient satisfaction and streamlining appointment processes. Demonstrates strong communication skills and a collaborative team spirit, contributing significantly to operational efficiency.
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring many years of relevant work experience to your team.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
Vanderblit Orthopaedics
06.2023 - Current
- I Check In Patients , Ensure Their Previsit Is Completed , Update Insurance Information , Take Co Pay Payments And Schedule Follow Up Appointments .
- Daily Tasks I Review Appointments , Verify Authorizations , Organize Faxs For Providers , Scan And Fax Patient -Related Medical Information And Call And Message Patients For Emergency Daily Encounters .
- Skilled at working independently and collaboratively in a team environment.
Point of Sale Associate
J Crew Factory
10.2023 - 02.2024
- Maintained a clean and organized workspace, ensuring a positive shopping experience for customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Handled returns and exchanges professionally, resolving customer concerns promptly and courteously.
Nicu Medical Receptionist
Vanderblit Children's Hospital
07.2022 - 06.2023
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families..
- Maintained a safe and nurturing environment for NICU patients, adhering to strict infection control standards.
- Provided emotional support to families during difficult times, offering guidance and resources as needed.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
Visitational Screener
Vanderbilt Medical Center
11.2021 - 07.2022
- Greeted Guest , Gave Out Visitors Stickers , Check Temperature And Gave Out Mask .
- Help Guest And Patients With Directions .
- Checking Employees To Make Sure They Had Their Badge At All Times .
- Call Nurse Floors To See If Guest Can Visit .
SALE ASSOCITE
Stovers Warehouse And Liquidation Center
11.2019 - 03.2020
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Used in-store system to locate inventory and place special orders for customers.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- help customer find the right flooring and measurements for their home .
- closed shift , count drawer and transactions.
- clean my work area at the end of shift .
Cashier Team Lead
Arby's
08.2016 - 10.2019
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Trained team members on cash register operation and cash handling.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
- Worked with floor team and managers to meet wide range of customer needs.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
- served customers fresh food .
- cleaned restrooms ,tables ,drinking fountain and sauce areas .
Education
No Degree - Esthetician
Empire Beauty School
Brentwood, TN05-2019
High School Diploma -
Antioch High
Antioch, TN05-2018
Skills
- Appointment Scheduling
- Patient confidentiality
- Healthcare Systems Knowledge
- Insurance Verification
- Medical Terminology
- HIPAA Compliance
- Patient Registration
- Customer Service
- Phone and Email Etiquette
- Scheduling appointments
- Insurance Authorizations
- Conflict Resolution
- Heartsaver CPR AED (CPR AED)
Certification
- CPR/AED Certification
- Delivering The Promise
Timeline
Point of Sale Associate
J Crew Factory
10.2023 - 02.2024
Patient Service Specialist
Vanderblit Orthopaedics
06.2023 - Current
Nicu Medical Receptionist
Vanderblit Children's Hospital
07.2022 - 06.2023
Visitational Screener
Vanderbilt Medical Center
11.2021 - 07.2022
SALE ASSOCITE
Stovers Warehouse And Liquidation Center
11.2019 - 03.2020
Cashier Team Lead
Arby's
08.2016 - 10.2019
No Degree - Esthetician
Empire Beauty School
High School Diploma -
Antioch High
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