Sierra Wilder
Tucson,AZ
Summary
Energetic law student dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions. Willing to mentor and lead young individuals on their individual career paths. I am dedicated to setting goals to accomplish my dreams and ambitions to serving and giving back to my community. I aspire to become a Civil Rights & Family Law Attorney & work within Restorative Justice Organizations to help restore & give back to minority communities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
AmeriCorp Member (AZ Superior Court)
Pima County Adult Probation Department
08.2023 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Filled and provided customer orders within deadlines.
- Answered customer inquiries by phone or email and responded promptly.
- Updated customer accounts with accuracy using APETS Software.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
- While working at the Pima County Adult Probation Department, I manage caseloads underneath my Supervisor.
- The various tasks include; managing case files, conducting field visits, setting in-office appointments, attending court hearings, as well as shadowing other offices.
- I have received Intern of the Quarter.
- Over-shadowing various cases from different counties.
Server/Restaurant Waiter
Buffalo Wild Wings
05.2022 - Current
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Checked identification for minimum age for sale of alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Test Site Patient Coordinator
Embry Health
10.2021 - 06.2022
- Provided complete patient assessments and communicated with patients to understand medical histories.
- Aided in development and betterment of patient management and workflow processes.
- Managed hospital admissions and patient flows while organizing patient care.
- Shared patient status updates during shift changes for continuum of care.
- Communicated with patients, caregivers and families members to relay diagnoses and treatment options.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Educated patients by explaining preparation instructions for upcoming procedures and tests.
- Updated documentation and reports detailing patient activities, care actions and hospital determinations.
- Encouraged patients to schedule recommended tests and procedures.
- Developed strategic relationships with general practitioners and coworkers to build strong network.
Packing & Pulling Orders
Geodis Distribution Service
05.2021 - 12.2021
- Supervised ongoing daily production phases.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Kept accurate and detailed records of personnel progress and productivity.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Implemented loading dock process and productivity improvements.
Sales Associate Team Leader
Ross Dress For Less
09.2020 - 01.2021
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Increased sales by offering advice on purchases and promoting additional products.
- Provided positive first impressions to welcome existing, new and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Solved customer challenges by offering relevant products and services.
- Achieved perfect attendance and on-time record.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Lifeguard
Six Flags Hurricane Harbor
04.2018 - 05.2020
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Attentively monitored swimmers to identify distress.
- Checked pool and surrounding areas for hazardous conditions.
- Observed weather and water conditions and alerted visitors to potential dangers, storms and rip currents.
- Detailed safety rules and procedures regarding activities to customers and guests.
- Saved distressed persons using rescue techniques and equipment.
- Maintained rescue equipment by conducting inspections and completing basic repairs.
- Met regulatory compliance for staff members and led safety training to enhance lifesaving skills.
- Used CPR skills to assist rescued individuals until arrival of emergency services.
- Performed lifesaving measures during incidents until paramedics arrived on scene.
- Consulted with emergency personnel while securing scene.
Education
Bachelor of Political Science - Law (Pre-Law)
University of Arizona
Tucson, AZ05.2024
High School Diploma -
Millennium High School
Goodyear, AZ05.2020
Skills
- Customer Needs Assessments
- Effective Problem Solving Skills
- Efficient Public Speaking
- Banquet / Community Service Coordination
- Effective Time Management Skills
- Guest Relations
- Procedure Preparation
- Organization Skills
- Leadership Skills
- Money Handling
- Product Knowledge
- Equipment Maintenance
- Staff Training
- Safety Understanding
- Computer Skills
Accomplishments
United Sorority & Fraternity Council Greek of the Year
Nu Upsilon Chapter of Sigma Gamma Rho Sorority Inc. Outstanding Community Service Undergraduate Award
Kaplan LSAT Ambassador
March for Dimes Ambassador
Order of Omega (Greek Honorary)
Phi Alpha Delta (Pre-Law Association)
NBLSA (National Pre-Law Association)
2X Deans List
Affiliations
-Secretary Chair of The PrettySmartClub
-Black Student Union Philanthropy Chair
-Coalition of Black Organizations Social Media Chair
-UA Debate Series Intern
-Nu Upsilon Chapter of Sigma Gamma Rho Sorority Inc Vice President Chair
-Nu Upsilon Chapter of Sigma Gamma Rho Sorority Inc Financial Chair
-United Sorority & Fraternity Council Representative
-Kaplan LSAT Ambassador
-March for Dimes Ambassador
Certification
AED Certification
CPR Certification
Lifeguard Training
Food Handler Certification
Timeline
AmeriCorp Member (AZ Superior Court)
Pima County Adult Probation Department
08.2023 - Current
Server/Restaurant Waiter
Buffalo Wild Wings
05.2022 - Current
Test Site Patient Coordinator
Embry Health
10.2021 - 06.2022
Packing & Pulling Orders
Geodis Distribution Service
05.2021 - 12.2021
Sales Associate Team Leader
Ross Dress For Less
09.2020 - 01.2021
Lifeguard
Six Flags Hurricane Harbor
04.2018 - 05.2020
Bachelor of Political Science - Law (Pre-Law)
University of Arizona
High School Diploma -
Millennium High School
AED Certification
CPR Certification
Lifeguard Training
Food Handler Certification
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