Sierra Williams
Fleet Manager
Cheyenne,WY
Summary
Highly-motivated, hardworking employee with customer service, desire to take on new challenges, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Fleet Management and Analysis
United States Air Force, USAF
Cheyenne, WY
03.2021 - Current
- Maintained fleet of vehicles, including scheduling preventative maintenance and repairs.
- Identified issues with work vehicles and put in maintenance requests with shop department.
- Conducted regular vehicle inspections to identify potential problems or issues.
- Communicated with upper management and drivers to build lasting relationships.
- Ensured all drivers had valid licenses, completed required training, and adhered to safety standards.
- Reviewed driver logs for accuracy and compliance with regulations.
- Created reports on vehicle utilization, mileage tracking and other metrics as needed.
- Coordinated with vendors for parts ordering, repairs and services.
- Resolved customer complaints regarding service issues or delays in delivery times.
- Provided guidance on proper use of equipment; ensured that employees were trained in safe operating procedures.
Personal Shopper
Walmart
El Paso, TX
10.2020 - 02.2021
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Satisfied customers with quick, accurate service under tight deadlines.
- Completed pickup and shopping orders for customers within local area.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Secured and stored items until customer pickup.
- Inspected returned merchandise for damage or defects before placing it back on display.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Arby's
AFEES
El Paso, TX
10.2019 - 09.2020
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Delivered products to customer locations on time.
Education
Some College (No Degree) - Environmental Science
Southern New Hampshire University
Hooksett, NH12-2025
High School Diploma -
Chapin High School
El Paso, TX05-2020
Skills
- Tax Planning Strategies
- Cost Accounting
- Mergers and Acquisitions
- Investment Analysis
- Asset Management
- Operational Reporting
- Quality Assurance
- Decision-Making
- Risk Assessment
- Prioritizing and Planning
- Customer Service
- Data Analysis
- Critical Thinking
- Relationship Building
- Team Collaboration
- Time Management Abilities
- Written Communication
- Asset Protection
- Attention to Detail
Accomplishments
- Opened & closed 526 work orders to expedite vehicle mission support operations. In turn, securing a 93% mission capable rate & improving fleet process efficiency that was benchmarked for 89K assets at 305 locations.
- Trained 128 Vehicle Control Officials on key duties & procedures, allowing quick vehicle return for 253 scheduled, unscheduled, & field maintenance work orders across 19 units.
- Executed 4K item requisitions allocating $1.8M in parts procurement, validating the best in command Financial Improvement & Audit Readiness rate.
Team Awards
- Multipurpose Maintenance and FM7A Team, Professional Team of the Quarter/ 1st Quarter 2023
- 90 LRS & 90 MXG NCE Assistance Team, Collaboration Team fo the Quarter/ January-March 2023
- 90 Logistics Readiness Squadron, Vehicle Maintenance Team/ Professional Team 3rd Quarter 2023
- Fleet Management and Analysis Professional Team of the Year 2023
- 90 Logistics Readiness Squadron, Vehicle Support Team/ Outstanding Team of 2022 Nuclear Surety Staff Assistant Visit
- 90 Logistics Readiness Squadron, Fleet Management and Analysis Nuclear Surety Inspection/ September 2022
Capability
- Participates in team building activities to boost moral and motivation.
- Initiative to learn new things and take on new challenges.
- Engages in helping coworkers complete tasks.
- Willingness to lead a team to success.
Affiliations
Volunteer Work
- Meals on Wheels
- St. Josephs Food Pantry
- FE Warren AFB Hispanic Heritage Month Committee
- Cheyenne Animal Shelter
- FE Warren AFB Patriot Fest
- Fort D.A. Russel Parade
- Cheyenne Frontier Days
References
References available upon request.
Timeline
Fleet Management and Analysis
United States Air Force, USAF
03.2021 - Current
Personal Shopper
Walmart
10.2020 - 02.2021
Arby's
AFEES
10.2019 - 09.2020
Some College (No Degree) - Environmental Science
Southern New Hampshire University
High School Diploma -
Chapin High School
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