Sierra Williams
Fort Mill,SC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
Work History
Quality Assurance Senior Administrator
Fedex Ground
10.2021 - Current
- Responsible for ensuring quality handling of all packages within the hub, in accordance with company policies and procedures
- Complete Van audits on a daily basis
- Process over goods and customer returns; perform general problem solving
- Maintain procedures for receiving, handling, and shipping hazards materials
- Investigate damaged packages for missing content and file package damage report
- Liaison between operation and customers to ensure shipment integrity and enhance customer service
- Ensure compliance with all safety, rules and regulations.
- Collaborated with cross-functional teams to develop strategies for organizational growth, leading to increased efficiency and profitability.
Call Center Counselor
Fayetteville State University – Enrollment Services
02.2020 - 10.2021
- Provide enrollment services for the student body currently attending and those looking to become new students
- Primary contact person for students and is empowered to help students achieve their personal, professional, and educational goals
- Assist and serve as a liaison to other University Departments
- Knowledgeable of and absorb all processes, policies, and procedures for every department under enrollment management on campus whether it be Admissions, Financial Aid, Registrar and Student Accounts.
Administrative Support Associate
Fayetteville State University- Dean’s Office
01.2017 - 02.2020
- Answer multiple phone lines, manage multiple budgets for Dean’s office
- Sorted incoming and outgoing mail, distribute mail to multiple departments on campus
- Orchestrated monthly meeting, recorded meeting minutes, and created meeting agendas
- Inventory all supplies and purchased office supplies
- Assisted Registrar’s office with clearance process for graduating students.
Administrative Support Associate
Fayetteville State University – Residence Life
05.2007 - 07.2016
- Oversee 24-hour desk operation including desk staff supervision, scheduling, being a team player is key
- Monitored expenditures to ensure compliance with department, university and agency rules and regulations; Reconcile purchases with receipts, identify discrepancies, independently resolve variances, and formulate solutions
- Exceptional listening and mediating capabilities
- Proven ability to prioritize effectively to accomplish objective
- Provided on-call consultation and/or response for emergency situations
- Work with campus law enforcement to implement ideas that promote healthy and safe residence halls and manage residence hall crises to limit individuals and institutional impacts
- Functionally purchased supplies through Bronco Ebuy
- Received incoming, outgoing mail and distributed to the appropriate individuals
- Scheduled conference rooms and meetings for Residence Life staff and complete building and room inspections as needed
- Budget and allocate money used for safety education programs and initiatives.
Team Lead Floor Operations
Fayetteville State University - Bookstore
05.2005 - 06.2007
- Establish and maintain a high level of customer service in accordance with bookstore and college philosophy
- Perform functions related to cashiering such as: operating cash register and credit card machine; assist customers; answer telephones and customer service questions; and handle returns and complaints
- Maintain controls to insure accurate and timely receipt of merchandise, desired inventory levels, and returns of merchandise conditions of sale
- Maintain an update bookstore inventory record
- Receive, price, and stock books, supplies, and general merchandise: update shipping and receiving data on computer as inventory is received for bookstore
- Assist in book buybacks for customers.
Education
BUSINESS ADMINISTRATION -
Fayetteville State University
06.2024
CRIMINAL JUSTICE -
Fayetteville Technical Community College
08.2007
Skills
Office Management
Process Improvements
Recordkeeping Requirements
Systems Management
Decision-Making
Office Administration
Team Building and Leadership
Operations Management
Executive Support
Deadline Adherence
Multi-Line Phone Systems
Technical Support
Timeline
Quality Assurance Senior Administrator
Fedex Ground
10.2021 - Current
Call Center Counselor
Fayetteville State University – Enrollment Services
02.2020 - 10.2021
Administrative Support Associate
Fayetteville State University- Dean’s Office
01.2017 - 02.2020
Administrative Support Associate
Fayetteville State University – Residence Life
05.2007 - 07.2016
Team Lead Floor Operations
Fayetteville State University - Bookstore
05.2005 - 06.2007
BUSINESS ADMINISTRATION -
Fayetteville State University
CRIMINAL JUSTICE -
Fayetteville Technical Community College
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