Sierra Williams
Auburn,WA
Summary
Eager, successful leader with 8+years manager/organizer experience across multiple business, retail, and non-profit markets maximizing revenue, profit, culture improvement and achieving goals. Expertise in effectively applying multiple key business disciplines: team management, cost controls, strategic planning, and productivity improvements. Excellent reputation, strong work ethic, exceptionally quick study, and high integrity.
Overview
9
9
years of professional experience
Work History
Office Manager
TEC Equipment
09.2022 - Current
- Responsible for managing day-to-day operations among 3 Washington branches, totaling over 200 employees across 13 departments
- Implement new success strategies and trainings to minimize errors and increase efficiency across departments
- Solely manage OSHA compliant safety across branches to include monthly trainings for all employees, regular safety inspections and meetings, incident reporting, and monitoring of hazardous materials.
- Oversee office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimize organizational systems for payment processing, AP/AR, deposits and daily sales recordkeeping.
- Coordinate special projects and manage events among customers, multiple interoffice departments and branches on a recurring basis
- Develop standard operating procedures and implement training for all administrative employees.
- Assist in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Serve as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Manage vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversee facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Cross-trained in each department in order to facilitate training and fill in when departments are short handed
Elevate Event Registration Lead
Southwest NYI Field
02.2017 - Current
- Annual responsibilities occur from March to May
- Solely manage registration of students and sponsors, arrange housing, meal rotation, and activities for 1,500 attendees for this annual event held at Point Loma Nazarene University
- Manage/communicate required deadlines and payments with 60+ church leaders in the 3 months leading up to the event
- Train, assign, and coordinate 5 volunteer teams, 12 District Presidents, 12 District Coordinators, and 15-20 National Board Leaders to support the entire event from start to finish
- Created a web-based app for participants and sponsors to view the event's schedule, sign up for daily events, and receive push notifications with important updates
Office Manager
Visiting Angels
02.2020 - 09.2022
- Responsible for managing company operations for a staff of 12 direct reports and one-off management of 120 caregivers. Direct report to company owners of non-medical home care agency generating $1M+ in annual gross revenue.
- Managed the multi layered process of bringing prospect to client:
- Initial call – Outreach Manager
- Home assessment – Case Managers
- Onboarding new client into multi systems – Admin Staff
- Scheduling service - Scheduling Specialist
- Selecting care team - Scheduling Specialist, Case Managers
- Launch - Case Managers - Evaluated, coached, mentored, and disciplined office staff
- Mastered the use of industry enterprise software, ClearCare, quickly becoming office pundit/help desk – all company staff uses ClearCare; 12 staff and 120 caregivers.
- Mastered the use of DocuSign – built robust office platform containing 12 temples each containing up to 15 documents with integrated functionality in several days with on-going enhancements
- DocuSign reduced individual client assessment times by 30 minutes while improving the initial client interface and greatly reduced administrative errors - Maintained company office and caregiver staff via recruiting, selecting, orientating, and training new hires
- Conducted bi-monthly company performance meetings with owners
- Reviewed billing and payroll on a bi-weekly basis for all office staff and over 300 combined caregivers and clients
- Regularly implemented new strategies, policies, and programs for success and growth
Level 6 Associate
In-N-Out Burger
03.2017 - 08.2019
- Excelled from entry Level 1 to pre-management Level 6 in less than 12 months
- Managed all levels of regimented and structured processes that resulted in phenomenal food and value
- Led store training for all new and advancing associates on the various positions and workplace levels
Peach Blossom Festival Registration Team Lead
Fresno State
01.2016 - 04.2019
- Peach Blossom is an annual oral interpretation festival hosted by Fresno State for over 100 elementary schools and more than 5,000 students from across the central valley
- Led the team that handled hundreds of incoming school registrations, each with up to ten submissions
- Trained three different teams of students to input registration, properly answer/return calls and inquiries, and to effectively coordinate the two day event on campus
- In 2019, co-led the festival in its entirety with the two festival directors.
Communication Outreach Intern
Fresno First Church of the Nazarene
01.2017 - 05.2017
- Completed over 100 hours of internship developing and releasing a fully functioning app for the church, as well as for a national youth conference with which the church partners.
Communication Intern
Reedley College
08.2016 - 12.2016
- Completed 100 hours of internship working under Communication professors, creating and leading class activities, and tutoring students.
Education
Bachelor's - Communications
California State University - Fresno
Fresno, CA05.2018
Associate's - Communications
Reedley College
Reedley, CA05.2016
Skills
- Safety Management
- Organizational Skills
- Training and SOP Creation
- Typing, Microsoft Office
- DocuSign
- Office and Team Management
- Payroll and Billing
- Human Resources
- Procedural Improvement
- Recruitment, Hiring, and Onboarding
- Clear Oral/Written Communication
- Account Reconciliation
- Project Management
Timeline
Office Manager
TEC Equipment
09.2022 - Current
Office Manager
Visiting Angels
02.2020 - 09.2022
Level 6 Associate
In-N-Out Burger
03.2017 - 08.2019
Elevate Event Registration Lead
Southwest NYI Field
02.2017 - Current
Communication Outreach Intern
Fresno First Church of the Nazarene
01.2017 - 05.2017
Communication Intern
Reedley College
08.2016 - 12.2016
Peach Blossom Festival Registration Team Lead
Fresno State
01.2016 - 04.2019
Bachelor's - Communications
California State University - Fresno
Associate's - Communications
Reedley College
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