Sierra Williams
Auburn,WA
Summary
Eager, successful leader with 8+years manager/organizer experience across multiple business, retail, and non-profit markets maximizing revenue, profit, culture improvement and achieving goals. Expertise in effectively applying multiple key business disciplines: team management, cost controls, strategic planning, and productivity improvements. Excellent reputation, strong work ethic, exceptionally quick study, and high integrity.
Overview
9
9
years of professional experience
Work History
Office Manager
TEC Equipment
Des Moines, WA
09.2022 - Current
- Responsible for managing day-to-day operations among 3 Washington branches, totaling over 200 employees across 13 departments
- Implement new success strategies and trainings to minimize errors and increase efficiency across departments
- Solely manage OSHA compliant safety across branches to include monthly trainings for all employees, regular safety inspections and meetings, incident reporting, and monitoring of hazardous materials.
- Oversee office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimize organizational systems for payment processing, AP/AR, deposits and daily sales recordkeeping.
- Coordinate special projects and manage events among customers, multiple interoffice departments and branches on a recurring basis
- Develop standard operating procedures and implement training for all administrative employees.
- Assist in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Serve as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Manage vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversee facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Cross-trained in each department in order to facilitate training and fill in when departments are short handed
Elevate Event Registration Lead
Southwest NYI Field
02.2017 - Current
- Annual responsibilities occur from March to May
- Solely manage registration of students and sponsors, arrange housing, meal rotation, and activities for 1,500 attendees for this annual event held at Point Loma Nazarene University
- Manage/communicate required deadlines and payments with 60+ church leaders in the 3 months leading up to the event
- Train, assign, and coordinate 5 volunteer teams, 12 District Presidents, 12 District Coordinators, and 15-20 National Board Leaders to support the entire event from start to finish
- Created a web-based app for participants and sponsors to view the event's schedule, sign up for daily events, and receive push notifications with important updates
Office Manager
Visiting Angels
Port Orchard, WA
02.2020 - 09.2022
- Responsible for managing company operations for a staff of 12 direct reports and one-off management of 120 caregivers. Direct report to company owners of non-medical home care agency generating $1M+ in annual gross revenue.
- Managed the multi layered process of bringing prospect to client:
- Initial call – Outreach Manager
- Home assessment – Case Managers
- Onboarding new client into multi systems – Admin Staff
- Scheduling service - Scheduling Specialist
- Selecting care team - Scheduling Specialist, Case Managers
- Launch - Case Managers - Evaluated, coached, mentored, and disciplined office staff
- Mastered the use of industry enterprise software, ClearCare, quickly becoming office pundit/help desk – all company staff uses ClearCare; 12 staff and 120 caregivers.
- Mastered the use of DocuSign – built robust office platform containing 12 temples each containing up to 15 documents with integrated functionality in several days with on-going enhancements
- DocuSign reduced individual client assessment times by 30 minutes while improving the initial client interface and greatly reduced administrative errors - Maintained company office and caregiver staff via recruiting, selecting, orientating, and training new hires
- Conducted bi-monthly company performance meetings with owners
- Reviewed billing and payroll on a bi-weekly basis for all office staff and over 300 combined caregivers and clients
- Regularly implemented new strategies, policies, and programs for success and growth
Level 6 Associate
In-N-Out Burger
Fresno, CA
03.2017 - 08.2019
- Excelled from entry Level 1 to pre-management Level 6 in less than 12 months
- Managed all levels of regimented and structured processes that resulted in phenomenal food and value
- Led store training for all new and advancing associates on the various positions and workplace levels
Peach Blossom Festival Registration Team Lead
Fresno State
01.2016 - 04.2019
- Peach Blossom is an annual oral interpretation festival hosted by Fresno State for over 100 elementary schools and more than 5,000 students from across the central valley
- Led the team that handled hundreds of incoming school registrations, each with up to ten submissions
- Trained three different teams of students to input registration, properly answer/return calls and inquiries, and to effectively coordinate the two day event on campus
- In 2019, co-led the festival in its entirety with the two festival directors.
Communication Outreach Intern
Fresno First Church of the Nazarene
01.2017 - 05.2017
- Completed over 100 hours of internship developing and releasing a fully functioning app for the church, as well as for a national youth conference with which the church partners.
Communication Intern
Reedley College
08.2016 - 12.2016
- Completed 100 hours of internship working under Communication professors, creating and leading class activities, and tutoring students.
Education
Bachelor's - Communications
California State University - Fresno
Fresno, CA05.2018
Associate's - Communications
Reedley College
Reedley, CA05.2016
Skills
- Safety Management
- Organizational Skills
- Training and SOP Creation
- Typing, Microsoft Office
- DocuSign
- Office and Team Management
- Payroll and Billing
- Human Resources
- Procedural Improvement
- Recruitment, Hiring, and Onboarding
- Clear Oral/Written Communication
- Account Reconciliation
- Project Management
Timeline
Office Manager
TEC Equipment
09.2022 - Current
Office Manager
Visiting Angels
02.2020 - 09.2022
Level 6 Associate
In-N-Out Burger
03.2017 - 08.2019
Elevate Event Registration Lead
Southwest NYI Field
02.2017 - Current
Communication Outreach Intern
Fresno First Church of the Nazarene
01.2017 - 05.2017
Communication Intern
Reedley College
08.2016 - 12.2016
Peach Blossom Festival Registration Team Lead
Fresno State
01.2016 - 04.2019
Bachelor's - Communications
California State University - Fresno
Associate's - Communications
Reedley College