Sierra Wilson
Grand Rapids,MI
Summary
Seeking admission to Davenport University’s Cybersecurity Management MBA program. Pursuing a career in Cybersecurity at the Department of Defense for the purpose of acquiring expertise in cyber security which will help to promote positive change it society.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Supports Coordinator
Kent County Community Mental Health
04.2022 - Current
- Manage a caseload of 30+ Medicaid clients
- Process and monitor service authorizations
- Create data sheets, tracking systems, and service budgets
- Analyze client data to mitigate risk
- Manage high risk clients and crisis events
- Conduct assessments and submit referrals
- Operate healthcare information systems
- Produce 30+ clinical documents per month
- Train and screen service providers
- Presented in Network180 All Staff Meeting and in probate court
Output Management Services Operator
Farmers Insurance Group
02.2022 - 04.2022
- Managed printing technology systems
- Operated commercial printing equipment
- Prepared production reports
- Completed audits and quality checks
- Reconciled print jobs
- Troubleshooted equipment
- Safeguarded recipient information
Problem Solver
Amazon
08.2020 - 02.2022
- Company Overview: Amnesty
- Maintained FAST floor safety and robotics training
- Operated commercial sorting and packing equipment
- Completed audits and quality checks
- Operated warehouse and sales management systems
- Navigated data systems to resolve inquiries
- Managed inventory
- Tracked damaged and missing products
- Troubleshooted equipment
- Amnesty
House Manager
Comfort Home
12.2019 - 09.2020
- Managed a recovery home with 12 residents
- Facilitated intakes, screenings, and discharges
- Facilitated 1 on 1 coaching
- Used data to mitigate risks
- Managed high risk clients
- Facilitated crisis management
- Risk prevention
Open Door Supervisor
Dégagé Ministries
01.2020 - 06.2020
- Supervised a shelter housing 50+ patrons
- Facilitated shelter intakes, interviews, and discharges
- Conducted screenings
- Managed budgets
- Managed shelter operations and admin tasks
- Operated housing data systems
- Issued vouchers and payments
- Collaborated with law officials
Stay at Home Parent
Home
01.2013 - 01.2020
Roadside Advisor
Novo 1
06.2014 - 06.2016
Administrative/Personal Assistant
Crawford, Barry
02.2013 - 06.2014
Customer/Provider Inquiry
Blue Cross Blue Shield
10.2011 - 01.2013
Psych Tech
Pine Rest
06.2011 - 10.2011
Education
Bachelor of Science - Psychology
Grand Valley State University
Allendale, Michigan04.2011
Associate of Arts - Macro
Grand Rapids Community College
Grand Rapids, Michigan05.2008
High School Diploma -
East Kentwood High School
Kentwood, Michigan05.2006
Skills
- Time Management
- Multitasking Abilities
- Goal Setting
- Negotiation and Conflict Resolution
- Adaptability and Flexibility
- Attention to detail
- Billing and claims
- Collaboration
- Administration and Reporting
- Crisis Prevention
- Critical thinking
- Data analysis
- Emotional intelligence
- Initiative
- Interpersonal communication
- Meditation
- Data Analysis
- Crisis Management
- Problem solving
- Risk management
- Strategic planning
- Teamwork and Collaboration
- Customer Service
- Hiring and Training
Accomplishments
Dean's List 2007- 2008 and 2008- 2009
Grand Rapids Community College
Grand Rapids, Michigan
Honor Roll 2004- 2005 and 2005- 2006
East Kentwood High School
Kentwood, Michigan
International Poet's Society 2001- 2002
North Hampton, Massachusetts
Certification
- Operator’s License- Michigan
- Qualified Intellectual Disability Provider
- Durable Power of Attorney
- CPR Certificate
- First Aid Certificate
Timeline
Supports Coordinator
Kent County Community Mental Health
04.2022 - Current
Output Management Services Operator
Farmers Insurance Group
02.2022 - 04.2022
Problem Solver
Amazon
08.2020 - 02.2022
Open Door Supervisor
Dégagé Ministries
01.2020 - 06.2020
House Manager
Comfort Home
12.2019 - 09.2020
Roadside Advisor
Novo 1
06.2014 - 06.2016
Administrative/Personal Assistant
Crawford, Barry
02.2013 - 06.2014
Stay at Home Parent
Home
01.2013 - 01.2020
Customer/Provider Inquiry
Blue Cross Blue Shield
10.2011 - 01.2013
Psych Tech
Pine Rest
06.2011 - 10.2011
Associate of Arts - Macro
Grand Rapids Community College
High School Diploma -
East Kentwood High School
Bachelor of Science - Psychology
Grand Valley State University
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